Monitoring Support Officer - Bristol, Southampton

Location: Remote Salary: £12:71 Hours: Shift-based – including evenings, weekends and public holidays where required (1730-0100 am ) Job Type: Temporary

About the Role

We are currently recruiting for a Monitoring Support Officer to join a busy and professional team supporting Electronic Monitoring Services .

This is a varied, people-focused role where you will work alongside Field Monitoring Officers to help ensure monitoring equipment is installed and decommissioned safely and efficiently.

You will be an important extra pair of eyes and ears for the Field Monitoring Officer, supporting them during visits and helping to ensure any risks, safeguarding concerns or service issues are identified and reported promptly.

Key Responsibilities

• Work as part of a team supporting Field Monitoring Officers during visits.
• Assist with the installation and decommissioning of electronic monitoring equipment.
• Act as an additional pair of eyes while the Field Monitoring Officer carries out their duties.
• Assist with carrying equipment – no heavy lifting is involved .
• Communicate professionally with friends, family members and other individuals at the address.
• Take notes and complete other light administrative duties as required.
• Remain calm and professional when dealing with challenging or high-pressure situations.
• Identify and escalate any safeguarding, vulnerability or potential risk concerns.
• Follow company policies, procedures and data protection requirements.
• Handle sensitive and confidential information appropriately.
• Maintain a respectful, professional and non-judgemental approach at all times.

About You

We are looking for someone who is reliable, confident and comfortable working with people in a variety of situations .

You will ideally have:

• Previous experience in a professional customer service environment.
• Excellent verbal and written communication skills.
• The confidence to deal with sensitive or challenging situations.
• A strong team-working attitude and willingness to support colleagues.
• Good attention to detail and the ability to follow procedures.
• A calm and professional approach under pressure.
• A good standard of general education, particularly English, or equivalent practical experience.

Desirable: Experience or knowledge of electronic monitoring, criminal justice, safeguarding, public protection or similar services.

What We're Looking For

Care – You treat everyone with dignity and respect and take welfare concerns seriously.

Pride – You take responsibility for your work, maintain high standards and pay attention to detail.

Trust – You understand the importance of confidentiality and consistently follow procedures.

Innovation – You are open to change, willing to learn and look for practical ways to improve how you work.

Working Requirements

• The service operates acros