Onboarding Coordinator

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

Role Overview:

Reporting to the HR Support Manager, the Onboarding Coordinator is responsible for delivering a seamless onboarding experience for all new employees joining Cardo Group.

The role ensures every new starter receives a positive welcome to Cardo and has the resources, tools, and information needed to succeed in their role from day one.

Working closely with Hiring Managers, the Recruitment Team, Learning & Development, and wider Support Functions, you will coordinate onboarding activities, oversee induction programmes, and promptly resolve any challenges encountered by new starters.

You will work across both Operations and Support teams to deliver a best-in-class onboarding experience for all joiners.

This role requires energy, strong organisational skills, and a passion for creating a positive employee experience for every new colleague.

Key Responsibilities:

• Coordinate the end-to-end onboarding process for all new starters across the business.
• Act as the primary point of contact for new employees before and during their induction period.
• Ensure all onboarding documentation is completed accurately and within required timescales.
• Liaise with Hiring Managers and relevant departments to ensure new starters have the equipment,systems, access, and resources required to perform their role effectively.
• Coordinate induction activities and training in partnership with the Learning & Development team.
• Gather feedback, analyse data, and report insights on the induction process to support continuous improvement initiatives.
• Maintain accurate onboarding records and produce reports on onboarding activity, completion rates, and employee feedback.
• Support wider People Team initiatives and employee engagement activities as required.

Key Skills & Qualifications

• Excellent organisational skills with the ability to manage multiple priorities effectively.
• Strong attention to detail and commitment to delivering high-quality work.
• Positive, engaging, and confident communicator with excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build effective relationships at all levels of the organisation.
• Customer-focused mindset with a passion for delivering an exceptional employee experience.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.