HR Apprentice

Summary

We are looking for a motivated and organised individual to join our HR team. This is an excellent opportunity to start your career while gaining hands-on experience. You will support day-to-day HR operations, work closely with colleagues across the organisation, and develop a strong foundation in HR practice.

Wage

£14,976 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Will rise after 6 months of employment.

Training course

HR support (level 3)

Hours

Monday - Friday 8:30am -5pm

36 hours a week

Start date

Friday 25 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

HR Administration

• Maintain employee records, ensuring information is accurate, confidential, and up to date.
• Support the onboarding process, including preparing induction materials and documentation.
• Assist with processing starter, leaver and change forms.
• Help administer HR systems, including updating data and generating basic reports.
• Organise and file documents, both digitally and in paper form.

Recruitment Support

• Help prepare job adverts, schedule interviews, and communicate with candidates.
• Support pre-employment checks including references and right-to-work documentation.

Where you'll work

Towergate House
Euston Way, Town Centre
Telford
TF3 4LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

• 1 evening at the college ( 6-9pm )
• Work place assessor
• College assessor 

Requirements

Essential qualifications

GCSE in:

• English (grade C / 4)
• Maths (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Non judgemental
• Patience

Other requirements

Drivers license and access to vehicle.