Advocates (In Person)

About Us

Advice Direct Scotland is a leading Scottish charity delivering free, practical, and impartial advice to the people of Scotland on issues including consumer rights, debt, and energy. We are a forward-thinking organisation with a strong digital infrastructure and a commitment to supporting both our staff and the communities we serve.

We are looking for dedicated Advocates to join our In-Person Advocacy team, helping people across Scotland engage with individuals who need support to express their views, understand information and talk through decisions.

As an In-Person Advocate, you will meet customer's face-to-face in community settings and in their own homes. You will provide one-to-one advocacy to help people prepare for and take part in benefit applications, redeterminations, and appeals. Ensuring that they feel confident, informed, and empowered every step of the way.

You will also be responsible for completing forms, taking minutes, producing reports and keeping comprehensive case notes.

In addition to being in the community, the roles will be office or home based for administration depending on geographical location. But there will be a requirement for travel across your allocated area.

A full driving licence and access to your own transport are essential.

About you

We’re looking for someone who:

• Believes everyone has the right to be heard and treated with dignity and respect.
• Has experience supporting people through advice, welfare, social care, or community-based roles.
• Can communicate clearly, build trust, and work sensitively with people facing challenging circumstances.
• Is organised, self-motivated, and comfortable working independently.
• Is willing to learn and gain a qualification in independent advocacy (if not already held).
• Has a good standard of written English
• Good IT skills

Experience in advocacy is an advantage but not required.

Full training and professional development will be provided.

What you’ll do

• Provide independent advocacy to people accessing Social Security Scotland services.
• Help customers understand processes, make informed choices, and express their views.
• Support individuals to prepare for meetings, assessments, and appeals.
• Represent their wishes and ensure their rights are respected at every stage.
• Keep clear, accurate records in line with service standards and data protection requirements.

What We Offer:

• 4 Day working week
• A supportive, forward-thinking working environment.
• 30.5 days annual leave
• Employer pension contributions.
• Opportunities for personal and professional development.

Equality and inclusion

We’re proud to be a Disability Confident Employer and we welcome applications from all backgrounds and communities.

If you require adjustments or alternative ways to apply, please let us know — we’re happy to help.

Salary

£28,056.17 per annum (full-time equivalent). For part-time roles, salary will be calculated on a pro rata basis.

To Apply

Please apply by attaching a tailored covering letter and your CV via the s1jobs “Apply” button. In your covering letter, you must clearly state which local authority area(s) you wish to work in.