Director of Product (Technology)

Location 151 Buckingham Palace Road, London SW1W 9SZ

Working Pattern Hybrid, 3 days on site per week

Contract Type Permanent

Working Hours Monday to Friday 37.5 hours per week, hybrid model 3 days on-site.

Closing Date 18th October

Reporting to Chief Technology Delivery Officer

We may close this vacancy earlier than the advertised closing date if we receive a high volume of applications or identify suitable candidates through our sourcing activities. We therefore encourage interested applicants to submit their application as early as possible.

At TTC, we are Enriching lives by connecting people and places. For over 100 years, we have been bringing the world closer together by creating journeys that build lasting memories, friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, our people make every journey possible.

This is your opportunity to help shape the digital products and technology experiences that support Trafalgar and Contiki, two of our leading global Touring brands.

THE ROLE

As Director of Product, you will set the product direction for Touring, with a focus on Trafalgar and Contiki. This is a global leadership role at the point where brand ambition, customer experience and technology come together. You will head up a team of Product domain experts and bring clarity to a broad portfolio spanning websites, booking journeys, customer portals, travel agent and contact centre experiences, and the platforms that connect them. Working closely with brand leaders, enterprise architecture and our engineering teams in Poland, you will build a more product-led organisation and turn complex priorities into a focused roadmap that delivers visible value.

OUR VALUES

Five shared commitments shape how we work, and how we will work with you:

• Value Every Voice. We put people first.
• Act with Integrity. We do what is right.
• Explore Beyond Boundaries. We are driven by curiosity.
• Own the Outcome. We take responsibility for our decisions.
• Succeed Together. We have each other’s backs.

WHAT WILL YOU DO?

• Set a clear product vision, strategy and operating model for Trafalgar and Contiki.
• Own the global Touring product portfolio and roadmap across guest, trade, contact centre, booking and operational journeys.
• Bring clear ownership and prioritisation to products and platforms that connect with Tropics and related services.
• Partner with brand leaders to understand distinct customer and commercial needs and turn them into focused product outcomes.
• Balance immediate improvements with longer-term platform modernisation, integration and simplification.
• Work with Technology Delivery, enterprise architecture, engineering and Poland-based teams to shape practical, scalable solutions.
• Provide product leadership alongside major Transformation programmes creating clear accountability between product and project delivery.
• Lead and develop the Product domain leaders, building a strong, commercially minded product community.

ABOUT YOU

• Significant product leadership experience in a complex, technology-enabled organisation ideally within the Travel sector aligning to our products.
• A strong blend of commercial, business and technology leadership.
• Experience building a product-led organisation or embedding strong product management disciplines.
• Experience owning interconnected customer-facing and operational products, platforms and journeys.
• Understanding of reservations, booking, e-commerce, travel agent, contact centre or customer engagement environments.
• A track record of translating different brand and customer needs into a clear strategy and prioritised roadmap.
• Experience navigating legacy platforms, modernisation, integration or systems simplification.
• Proven leadership of senior product professionals in a global or matrix environment.

Highly Desirable

• Experience within travel, touring, reservations or another complex consumer business.
• Experience balancing shared technology platforms with the different needs of multiple brands.
• Exposure to AI, automation, agentic technology or enterprise architecture.

We welcome applications from people with different backgrounds and experiences. If you need a reasonable adjustment at any stage of the recruitment process, please let our Talent Acquisition team know.