Internal Account Manager

Job Title:  Internal Account Manager

Location:  Cookstown, Co. Tyrone

Department:  Customer service

Reports To:  Customer Service Department Manager

About Elis

Elis is a leading international multi-service provider, delivering high-quality textile, hygiene, and facility services across a variety of sectors, including hospitality, healthcare, and industry. In Ireland, we partner with hotels, restaurants, and other hospitality providers to deliver tailored solutions that combine operational efficiency, reliability, and sustainability.

At Elis, we value our people and offer:

• Competitive salary with performance-based incentives
• Opportunities for professional growth and development
• A supportive, collaborative, and client-focused work environment

Role Overview

The successful candidate will ensure quality of service in order to retain and develop existing customers whilst supporting the Customer Account Manager (CAM)

The Internal Account Manager will work seamlessly with their allocated Customer Account Manager and report to the Customer Service Manager. The successful candidate will be able to adapt to business needs and ensure all reports, paperwork, contract renewals, stock orders and customer queries are dealt with in a timely and efficient manner.

Key Responsibilities:

• Assist their allocated Customer Account Manager (CAM), with managing customer accounts as directed.
• Provide accurate information in a timely manner to CAM or customer as requested.
• Respond to all customer query correspondence within agreed time frame and ensuring resolution, manage relationships between customers and Elis. Working closely with Production, stores and distribution teams where needed.
• Proactively identify service issues any areas of any repeat customer issues within your allocated tribe will have an action plan devised to prevent any further recurrence of
• Log all complaints onto the system and update allocated CAM of complaints/resolution so they are briefed for any customer site visits.
• Process new sales contracts once approved onto the system for allocated tribe area.
• Process weekly credits, additions and reductions on the internal system as instructed by CAM you are responsible for.
• Process customer contract renewal paperwork and complete orders for stock and garments.
• Process customer mat orders and approve visuals of product pre order.
• Raise manual invoices to customers for logo badges, replacements, workwear sales.
• Monthly reporting as directed.
• Process cancellations on customer accounts once approved by your CAM.
• Monitor and regular review of allocated tribe customer debt, ensure debt issues are resolved swiftly and if necessary, placing customers on suspension to aid in resolution of debt issues.
• Work closely with CAM on top accounts, assist site visits, stock takes if required.
• Assist the CAM in the project roll out of the driver program.

Knowledge, Skills, Experience:

• Good interpersonal and communication skills
• Customer minded problem solver - proactive.
• Computer skills
• Good business understanding and commercial skills.
• Planning and organisation skills
• Team player

Join Us

At Elis, we help hospitality providers focus on what matters most - delivering exceptional guest experiences. If you are a client-focused professional with hospitality experience and a passion for relationship management, we'd love to hear from you.