Performance Manager

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. 

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

This role will be within our Fixed networks team, you’ll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.

Want to come and be a part of it?

We're looking for a driven and commercially minded Performance Manager to help drive operational excellence across our Connections business. This is a nationwide opportunity, and we're open to candidates based anywhere in the UK. The role is predominantly remote, with occasional travel to operational sites, M Group offices and team meetings as required. You'll work closely with operational teams, senior leaders and key stakeholders across the business, helping to drive performance improvements and deliver meaningful operational change.

As Performance Manager, you'll take ownership of identifying, delivering and embedding improvements that enhance operational performance, compliance, customer experience and business efficiency. You'll work across multiple functions to understand challenges, uncover opportunities and implement sustainable solutions that deliver measurable results. From driving process improvements and performance initiatives to supporting system enhancements and operational change, you'll play a key role in helping the business achieve its strategic objectives.

What will you be doing?

You'll lead and coordinate performance improvement initiatives across the business, using data, stakeholder insight and operational knowledge to identify opportunities and drive positive change. Working closely with operational teams, support functions and senior leaders, you'll analyse current performance, challenge existing ways of working and implement practical solutions that improve efficiency, quality, compliance and customer outcomes.

You'll support the delivery of change programmes, system improvements and operational readiness activities, ensuring new processes and ways of working are effectively introduced and embedded. You'll also develop performance reporting, dashboards and management information, providing clear visibility of results and helping leaders make informed, evidence-based decisions.

What you’ll bring;

You'll have experience in performance management, operational improvement, business change or transformation within a complex operational environment. You'll be comfortable working with large volumes of data, identifying trends and translating insight into practical actions that deliver measurable business benefits.

We'll be looking for someone who can build strong relationships, influence stakeholders at all levels and confidently challenge processes to drive continuous improvement. You'll be highly organised, commercially aware and able to manage multiple priorities in a fast-paced environment. Experience of operational systems, Microsoft 365 tools and performance reporting will be highly beneficial, along with a passion for delivering lasting improvements that make a real difference to both our people and customers.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme 
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Private health care and health care cash plan for you and your family
• 25 days annual leave plus bank holidays 
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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