Operations Manager
Location: London, United Kingdom (Hybrid)
Employment Type: Full-Time
Department: Operations
Compensation: £45,000 + Equity
About Zenrox
Zenrox Healthcare UK is an AI-powered healthcare marketplace that connects healthcare providers with trusted medical equipment suppliers. Through our platform, we enable efficient procurement, improved supplier performance, and enhanced service delivery across the UK healthcare ecosystem.
Our operations function is central to ensuring seamless transactions, high-quality supplier engagement, and a consistently excellent user experience across the ZenroxIQ platform.
The Opportunity
We are seeking a highly structured and process-driven Operations Manager to design, build, and optimise the operational backbone of our marketplace.
In this role, you will be responsible for creating scalable workflows that support supplier onboarding, order fulfilment, issue resolution, and quality assurance. You will play a critical role in ensuring operational excellence as Zenrox expands across the UK healthcare sector.
Key Responsibilities
Operational Design & Workflow Management
Design and implement end-to-end operational workflows for the marketplace
Build scalable processes covering supplier onboarding, order management, and service delivery
Continuously refine operational systems to improve efficiency and performance
Supplier & Order Management
Manage supplier onboarding from verification through to activation
Oversee the full order lifecycle including quote aggregation, supplier coordination, order tracking, and payment processes
Ensure smooth execution of transactions between healthcare providers and suppliers
Performance Management & Quality Assurance
Define and enforce SLAs for suppliers and internal operational teams
Monitor key marketplace health metrics including response times, fulfilment rates, and customer satisfaction scores
Implement quality assurance frameworks to maintain high service standards
Issue Resolution & Escalation
Act as the primary escalation point for operational challenges and service disruptions
Develop structured issue resolution workflows to ensure rapid and effective problem-solving
Coordinate cross-functional teams to resolve complex operational issues
Process Improvement & Scaling
Identify operational bottlenecks and implement continuous improvement initiatives
Develop SOPs, operational playbooks, and training materials to support scale
Drive automation and efficiency improvements across operational workflows
Cross-Functional Collaboration
Work closely with Sales, Customer Success, Engineering, and Compliance teams
Ensure alignment between operational processes and broader business objectives
Support the rollout of new features and marketplace capabilities
Systems & Tools Management
Manage operational tools including CRM systems, order management platforms, and communication tools
Ensure effective use of technology to streamline workflows and reporting
Requirements
Minimum of 4+ years' experience in Operations Management or a related role
Experience in marketplace, e-commerce, or B2B platform operations
Strong expertise in process design, workflow optimisation, and operational scaling
Data-driven mindset with strong analytical and decision-making skills
Excellent project management and stakeholder coordination abilities
Strong communication skills across internal teams, suppliers, and customers
Proven ability to build and implement processes from scratch
Calm and structured approach to managing high-pressure operational issues
Preferred / Advantageous Experience
Experience in marketplace operations (e.g., Amazon, eBay, or B2B platforms)
Background in healthcare supply chain, procurement, or medical distribution
Experience in SaaS operations or vendor management environments
Familiarity with Lean, Six Sigma, or process improvement methodologies
Experience working in early-stage or high-growth startup environments
Knowledge of workflow automation tools and systems
Why Join Zenrox
Foundational operations role with equity participation and long-term growth potential
Opportunity to design and own operational systems from the ground up
Work with cutting-edge AI-driven healthcare procurement technology
Direct impact on marketplace efficiency, supplier performance, and customer satisfaction
Clear pathway to building and leading the operations team as the company scales
How to Apply
Interested candidates should submit their CV along with a brief description of an operational challenge they have successfully solved via:
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