Business Admin Apprentice at Diplock Solicitors

Summary

To support the day-to-day operations of the law firm by providing administrative and reception support while learning about legal procedures and office practices. This apprenticeship role is designed to develop skills and experience in legal administration while studying towards a recognised qualification.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday- Friday Shifts to be confirmed

35 hours a week

Start date

Tuesday 17 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Full Description:

• Prepare, scan, photocopy, and file legal documents and correspondence
• Maintain and update client files (physical and electronic)
• Draft basic letters and forms under supervision
• Assist in managing diaries, appointments, and meeting schedules

Reception and Client Care

• Welcome clients and visitors in a professional and friendly manner
• Answer incoming telephone calls, take messages, and redirect calls as appropriate
• Handle incoming and outgoing post and deliveries

Office Operations

• Support the day-to-day running of the office, including maintaining supplies
• Organise documents, stationery, and filing systems
• Keep reception and common areas tidy and presentable

Legal Practice Support

• Observe and assist with legal processes, including court filings or document bundling
• Help prepare client packs, case files, and bundles for meetings or court
• Learn and follow confidentiality and compliance procedures, including data protection and professional conduct rules

Apprenticeship and Learning

• Attend and participate in training sessions related to the apprenticeship programme
• Follow instructions and tasks set by supervisors and mentors
• Take responsibility for personal development and learning goals

Where you'll work

764 Barking Road
London
E13 9PJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAPITAL CITY COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator (Level 3)

Requirements

Essential qualifications

GCSE in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills

Other requirements

We will consider candidates who live closest to the vacancy first. If you are selected please note you will be doing a 2 week trial - travel expenses paid.