Bianca Saunders is looking for a part-time Ecommerce Manager to join the team in Peckham, London on a freelance basis.
About Bianca Saunders
Addressing the tension between tradition and modernity, between the masculine and the feminine, the Bianca Saunders brand is spearheaded by award-winning Designer & Creative Director Bianca Saunders. Taking inspiration from her British and Jamaican heritage, the brand approaches design with a multi-disciplinary attitude that brings cross-cultural references into a modern and reinvigorated evolution of menswear - now expanding into womenswear.
Following international recognition since its founding in 2017-selected by the British Fashion Council as One to Watch in 2018, winner of the 32nd ANDAM Grand Prix in 2021, and most recently awarded the BFC/Vogue Designer Fashion Fund prize in 2026- the brand is entering a significant new phase of growth. We operate from our studio at the Bussey Building in Peckham, producing two collections per year alongside special custom and collaborative projects.
The role of Ecommerce Manager
The Ecommerce Manager will be responsible for defining and leading Bianca Saunders' overall ecommerce strategy and execution. The successful applicant's main responsibility will be driving all successful ecommerce activities, focusing on growing sales through improving customer acquisition, conversion and retention. The ideal candidate has an entrepreneurial approach and enjoys working in a small and dynamic team.
Main Responsibilities of the Ecommerce Manager:
- Full ownership of the online trading of biancasaunders.com, defining and delivering upon the sales objectives.
- Develop and oversee the Bianca Saunders user and customer experience to increase engagement and conversion rates.
- Manage the Bianca Saunders CRM programme, developing data-driven strategies.
- Develop and oversee the execution of all online marketing programmes and initiatives to drive sales and profit, including paid search, SEO, email marketing, affiliate marketing, retargeting and online analytics.
- Lead all website development projects and continuously monitor the website's performance, highlighting issues and seeking opportunities for improvement.
- Closely collaborate with the design and production teams to understand Bianca Saunders' products, promotions and key selling dates, ensuring the right assortment is available online at the right time.
- Ensure timely upload of new products, assets and content to the website, providing weekly merchandising and accurate preparation for new marketing campaigns.
- Work closely with the marketing team to ensure coherence of branding, design and content.
- Provide weekly, monthly and ad hoc reporting on customer and website performance, including relevant action plans.
- Oversee day-to-day operations of the online store, building and maintaining a good understanding of the platform functionality and integrations.
- Manage the third-party warehouse relationship, focusing on good communication and operational effectiveness.
- Oversee customer service and develop a clientele programme, ensuring high-quality care and responsiveness.
- Full responsibility for the ecommerce P&L.
- Provide expertise on the current ecommerce industry to identify best practice and new opportunities beyond current organisational thinking, to further develop the business.
What Bianca Saunders is looking for:
- Advanced Shopify skills, with proven experience running and managing a Shopify store.
- Experience in luxury or premium fashion ecommerce.
- An understanding of UX principles and a customer-centred approach to tasks.
- Experience with CRM and email marketing, including flows and segmentation.
- Fundamental understanding and experience of SEO.
- Advanced Excel and Google Analytics skills.
- Profile:
- Entrepreneurial spirit.
- Excellent project management skills.
- Data-driven.
- Passion for online retail and customer experience.
- Eye for detail.
Bianca Saunders welcomes applications from exceptional individuals who are eager to join a small, dynamic team working towards a distinct vision. We are most interested in hearing from those who share our brand values: a dedication to careful research, curiosity and a passion for knowledge; a profound appreciation for cultural expression; integrity; and a commitment to personal and professional development in all its forms.
Application
Apply with a CV and a cover letter outlining your suitability and interest.
Vacancy posted 23 days ago
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