Clinical Co-Ordinator Apprentice

Summary

We are looking for an apprentice to provide reception and admin support for the Imaging Clinical Research Facility at St Thomas' Hospital. The post sits within King's College London Cardiac MRI department and is managed through the School of Biomedical Engineering & Imaging Sciences.

Wage

£22,000 a year

Training course

Business administrator (level 3)

Hours

This role is Monday to Friday 9.00 am to 5.00pm.

35 hours a week

Start date

Wednesday 23 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To meet and greet patients and research participants at reception. 
• Answer basic telephone queries including from patients and referring hospitals.  
• Book routine MRI appointments using the clinical system, EPIC, and the KCL system CRF Manager.  
• Send appointment letters.  
• Update the patient waiting list on EPIC. 
• Confirm patient details and appointments by telephone (details may be of a sensitive nature). 
• Research data input onto the relevant systems including Microsoft Excel. Page 2 of 6 (Version 1.2 Dec 2025).
• To understand and operate within the scope of departmental administrative standard operating procedures (SOPs).  
• To communicate effectively with members of the multi-disciplinary team working within the facility.  
• Will liaise with a variety of professional figures within the NHS – this includes consultants, fellows, radiographers, managers, administration staff and patients. 
• To establish and maintain excellent working relationships.  
• Facilitate and foster good working relationships with personnel in the School of Biomedical Engineering & Imaging Sciences and Clinical Directorates. 
• Contribute to collaborative decision making with colleagues from the clinical lists.  
• To assist in maintaining a safe working environment for the team involved in all aspects of clinical work.  
• To support and be considerate of, other members of the team. 
• Be aware of and have a good up to date working knowledge of Data Protection, Information Governance.  
• To work in accordance with Good Clinical Practice. The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post. 

Where you'll work

5-11 Lavington Street, London SE1 0NZ
London
SE1 0NZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprenticeship is delivered as a weekly day release at our campus in Stratford, E15. Level 3 Business Administrator Standard Behaviour, Skills and Knowledge

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Presentation skills
• IT skills
• Customer care skills
• Initiative
• Logical
• Administrative skills
• Attention to detail
• Problem solving skills