An established Managed Service Provider based in Milton Keynes for over 18 years is looking for an additional 1st Line IT Support Engineer to join our growing team.
You will be working alongside a team of 8 experienced engineers providing IT support to a wide range of business clients.
This role is ideal for someone with at least 1 - 2 years experience working on an IT helpdesk or within an MSP environment who is looking to further develop their technical skills and gain exposure to a wide range of technologies.
You will handle support requests from clients via phone, email, remote support tools and our helpdesk system.
Where issues cannot be resolved remotely, occasional on-site visits to client sites will be required.
This is a fast-paced but friendly environment where engineers are encouraged to expand their technical knowledge and progress their careers.
Candidates must be comfortable working in a busy Managed Service Provider environment managing multiple support tickets simultaneously.
Our clients use a wide range of technologies including Microsoft 365, Windows environments, networking infrastructure and cloud services.
Key Responsibilities
- Providing 1st line technical support to business clients as one of the first points of contact via phone, email and remote support tools.
- Accurately log and manage support tickets, ensuring all issues are tracked through to resolution with clear updates and communication.
- Troubleshooting Windows desktop and Microsoft 365 issues
- User administration within Active Directory, Azure AD and Microsoft 365
- Supporting network connectivity and hardware issues
- Assisting with new equipment installations and deployments
- Visiting client sites when required to resolve technical issues
Required Skills & Experience
- Minimum of 1 years experience working on an IT helpdesk or within an MSP
- Experience supporting Windows 11 in a business environment
- Experience with Microsoft 365 (Exchange, SharePoint, Azure AD)
- Understanding of basic networking concepts (DNS, DHCP, TCP/IP)
- Experience using IT helpdesk/ticketing systems to manage multiple support requests
- Strong troubleshooting and customer service skills
We are looking for someone who:
- Has a passion for technology
- Enjoys helping users and delivering excellent customer service
- Is organised and able to manage multiple tickets
- Communicates clearly with both technical and non-technical users
- Works well in a busy MSP environment
- Has a positive, proactive attitude
What We Offer
- Competitive salary (£27k £28k depending on experience)
- 20 days annual leave plus bank holidays
- Company pension
- Ongoing training and development
- Exposure to a broad range of modern IT technologies used by business clients
- Friendly and supportive team environment
- Free on-site parking
- Regular company events
Other Information
- 40 hours per week (8:30am 5:30pm with 1 hour lunch)
- Full UK driving licence required
We look forward to reviewing your application and getting to know you better.
Vizion 4 IT Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming work environment for all employees.
NO RECRUITMENT AGENCIES PLEASE
PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE RELEVANT WORKING RIGHTS FOR THE UK IN PLACE AS WE CANNOT SPONSOR VISAS
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the 1st Line Support/Helpdesk - (MSP) in Buckinghamshire vacancy
- ...re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland,... ...Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes... ...Partner of the Year ~ First Irish Microsoft MSP to achieve all four Microsoft Security Specializations...SuggestedApprenticeshipOn-siteRemoteFlexible hours1 day/week
- ...growth. We believe in giving people the tools, support, and freedom to do their best work — and... ...Analyst to deliver high-quality 2nd line application and technical support for our cloud... ...customer issues end-to-end, working closely with 1st line support, development, and...SuggestedLong-term contractOn-siteFlexible hoursRotating shifts
- £23k - £30k per annumEstimated...About the role You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities:...SuggestedPermanentApprenticeshipRotating shifts
£550 - £700 per day
...to 15 years solid expertise to manage and oversee the technical processes. Must be someone has been through the cycle from 1st to 3rd line support and subsequently moved in to project management. You will be involved with project planning and delivering upgrades to hardware...SuggestedDaily pay- ...world. 🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and... ...Rising Star Security Partner of the Year • 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations • 🏅...SuggestedRemoteFlexible hours3 days/week
£18.8k per annum
...Technician at EAC Network Solutions, you will support our Service Desk team in delivering... ...am - 17:30pm About Company We are an MSP supporting Businesses, schools and charities... ...Duties and Responsibilities • Provide first-line technical support via phone, email, and remote...Long-term contractFull-timeTemporaryRemoteMonday to Friday- Senior IT Infrastructure Support Analyst ? Milton Keynes Our Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 level support through to 3 level support including project work...Daily pay
- £36k - £48k per annumEstimated...you like to kick start your career in a supportive, collaborative and innovative company? Do... ...effectively across the organisation. Our IT Helpdesk is always ready to assist with any IT-... ...'ll be responsible for: Provide first-line technical support to users via phone, in...Hybrid workingRemoteFlexible hours
- Infrastructure Network Support Analyst We are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise. Must be able to technically as well as manage all the day to day tasks as part of the hands-on...Daily pay
£30k - £38k per annum
...Service Desk Engineer - 2nd Line - Milton Keynes Position Overview: We are looking for a Service Desk Engineer to join us in Milton... ...client base, we offer a structured and clear progression pathway supported by learning and exam support in skill areas such as Microsoft or...Hybrid workingOn-siteRemoteFlexible hours£16.64k per annum
...details on the company, its product range and the marketplace that we supply. Person Specification: We require Trainee Technical Support Technician who are self-motivated, open thinking and have good problem-solving skills. The job will include hands on skills, that...PermanentApprenticeshipTraineeshipMonday to Friday£35k - £40k per annum
Software Support Analyst Milton Keynes Up to £40,000 per annum plus bonus VIQU are currently working with an established software organisation... ...software support teams. Due to this, they are hiring a second line software support analyst to act as a technical escalation point,...- ...professional looking to work in a dynamic and supportive school environment? We are seeking a... ...responsibilities include: Providing first-line technical support for staff and students.... ...experience in IT support, technician, or helpdesk roles. Knowledge of Windows operating...PermanentFull-timeImmediate start
£45k - £60k per annum
...Senior Business Intelligence Support Analyst Role We're looking for a Senior Business Intelligence (BI) Support Analyst to help turn data into meaningful insights that drive better decision-making across the business. This is a hands-on, senior-level role where you...Permanent£45k - £55k per annum
Company: IT TALENT SOLUTIONS Job Type: Permanent, Full Time Salary: £45000 - £55000/annum excellent benefits and bonusPermanentFull-time£35k - £40k per annum
...Job Title: 2nd Line IT Support Engineer (Permanent) Salary: £35,000 - £40,000 Per Annum + Company Benefits Location: Buckinghamshire Type Of Working: Onsite "Please note visa sponsorship is not available for this position" Are you a 2nd Line Support Engineer who...Permanent£38k - £43k per annum
...Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, fully office based so... ...will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond...PermanentOn-siteShift workNight shift- ...seeking a skilled and proactive IT Technician to join its technical support team as soon as possible. This is an excellent opportunity to... .... The Role As IT Technician, you will: Provide first-line technical support to staff and students Maintain and...Immediate start
£26k - £28k per annum
...resolution to clients. This role involves performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. The engineer will also provide technical solutions in a user-friendly, professional manner, facilitate one-to-one...Hybrid workingOn-siteRemoteFlexible hours£17.5k per annum
...Dunblue, an IT services company in Milton Keynes, for a Junior IT Support Apprentice. This is a great opportunity to start a career in IT,... ...experience. What you'll do at work Provide first-line technical support to clients via phone, email, and remote tools....RemoteFlexible hoursShift work£25.76k - £27.48k per annum
...86696. Interview dates: 29 and 30 June 2026 Please note that we are not able to offer sponsorship for this role. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%''NHS Survey, 2024'' 'We care...Full-timePart-timeFlexible hours- ...progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Job Role IT Support SME – Milton Keynes Department IT Line Manager Head of Global IT Support/Service Desk Team Lead Company Howden Group Services Role...PermanentHybrid workingOn-siteRemoteWork from homeMonday to FridayFlexible hoursNight shiftRotating shiftsWeekend work
£13.17 per hour
...Join Our Team as a Helpdesk Switchboard Operator! Hours: 0 Are you calm under pressure, confident on the phone, and great with people... ..., and security alerts Maintain clear and accurate records Support with clerical / admin duties Work independently responding...PermanentCasual workZero hours contractOn-siteFlexible hoursNight shift- ...Our client is seeking a reliable and technically confident IT Support Officer to join an Outstanding-rated secondary school in Buckingham... ...pupils in a busy school setting. The Role Providing first-line IT support to teaching and support staff Troubleshooting hardware...
£51.5k - £75k per annum
...and central to Focus Group's presales centre of excellence in the MSP/MSSP market. What you'll be doing Running presales... ...Presenting confidently to both technical and non-technical stakeholders. Supporting the wider sales team and mentoring less experienced presales colleagues...Full-timeRemote£50k per annum
...Role: IT Helpdesk Manager Location: Aylesbury Area, Buckinghamshire (Hybrid Working) Salary: £40,000 - £50,000 Type: Full-time... ...are seeking an experienced IT Helpdesk Manager to lead a team of support engineers whilst remaining actively involved in the technical...PermanentFull-timeHybrid working£31.16k per annum
...Systems Administrator (Part Time) Head Office: Thame, Oxfordshire Work location: Hybrid: in Thame, at home and travelling to support locations where needed In the Thame office on Mondays & Wednesdays for in-person team days Hours: Monday to Friday, 9.30am to...Part-timeHybrid workingOn-siteMonday to WednesdayMonday to Friday£14.78 per hour
...Do you have experience in operation systems support and administration, and are you looking for a role where you can make a real impact on business operations? Are you passionate about troubleshooting technical issues, maintaining system performance, and supporting users to...Hourly payPermanentFull-timeOn-siteFlexible hours£17.5 per hour
IT Administrator Join a leading independent technology and services provider as an IT Technical Support! Job Overview:This role involves providing hands-on technical support within a data centre environment, focusing on the installation, configuration, and maintenance of...RemoteMonday to Friday- ...and modern secondary school in Buckingham. This full-time, permanent role begins January 2026 and offers a fantastic opportunity to support the school’s digital infrastructure and play a key role in ensuring smooth and efficient IT operations. About the School This Buckingham...PermanentFull-timeOn-site
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to 1st Line Support/Helpdesk - (MSP). Be the first to apply!
Related searches
- IT service desk Buckinghamshire
- help desk manager Buckinghamshire
- IT helpdesk Buckinghamshire
- helpdesk office based day night shifts Buckinghamshire
- 1st 2nd line support Buckinghamshire
- help desk Buckinghamshire
- service desk Buckinghamshire
- 1st line support Buckinghamshire
- IT help desk Buckinghamshire
- helpdesk support analyst