Customer Support Officer

Do you have excellent customer service and communication skills?

Would you like to bring this to a company committed to a greener UK?

At Suez, we’re committed to making our world a more sustainable place – a highly complex challenge. That’s why we need diverse and inspirational individuals to help us move forward. If you’re ready to shape the future, collaborate, and drive positive change, we want you on our team. Join us to unleash your talent and help us achieve our shared goals.

What will I be doing?

Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small.

Key responsibilities of the role include:

• Delivering excellent levels of customer service at all times.
• Managing incoming phone calls or correspondence from Corporate Account customers, logging any queries customers may have to the relevant departments through the internal business channels.
• Communicating with all levels within the business to help customers get swift and accurate resolutions to their queries.
• Monitoring the response time of, internally logged, customer disputes to assist our customers and support SUEZ company values.
• The successful candidate will also be expected to carry out general office admin 

What are the Requirements?

• You'll need to be good with people and happy resolving queries and problems. It’s the sort of job that suits approachable, helpful people who can express themselves well.
• You also need to be professional and efficient – ready to deal with tasks swiftly and accurately.
• Previous admin experience would be ideal, but it isn’t essential. What’s more important is the ability to build strong customer relationships.
• GCSE Maths and English (or equivalent) are desirable.
• Knowledge of the waste management industry would be fantastic but again, this is not obligatory.

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.