Customer Support Coordinator

We’re Hiring: Customer Support Coordinator

Newcastle-under-Lyme with hybrid working opportunities once fully trained

£24,785 + 9.6% uplift

Permanent, full time

Shifts between 6am and 10pm Monday to Sunday on a rota basis (1 weekend in 5)

Do you love delivering outstanding customer service and being at the heart of a fast‑paced, people‑focused environment? We’re looking for a Customer Support Coordinator who’s ready to make a real impact by supporting healthcare professionals and helping coordinate essential bookings with our NHS partners.

Acacium Group is a leading global healthcare delivery partner, and we are excited to be adding a Customer Support Coordinator to our team. Part of Acacium Group, Bank Partners is the UK’s leading independent expert in managed staff bank solutions for the NHS. We support healthcare professionals to work flexibly, ensuring vital shift cover that helps maintain patient safety. Working in partnership with our clients, we help reduce agency spend, strengthen governance, and enhance flexible workforce models.

About the Role

In this role, you will:

• Proactively reach out to healthcare professionals to confirm their availability, match suitable candidates to priority shifts, and build a strong pipeline by encouraging future availability submissions.

• Build lasting relationships with healthcare workers by gaining their trust, providing consistent support, and ensuring they feel valued and engaged.

• Collaborate closely with internal teams to understand priority areas and share timely updates on progress and challenges.

• Manage our shared inbox, responding promptly and professionally to queries from both clients and healthcare professionals.

What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Confidence working with Microsoft packages like Word, Excel and Outlook.

• Good written and verbal communication skills.

• Attention to detail and accuracy.

Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

Experience We’re Looking For

• Customer service experience

• Proven experience dealing with a high volume of calls

• The ability to manage a varied workload

• Administration experience

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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