Customer Support/Project Coordinator

A fantastic opportunity has arisen for a Customer Support/Project Coordinator to join a leading manufacturing business that is well established within its specialist market. You will be working in a fast- paced, dynamic environment as part of a warm and friendly team, where collaboration and customer focus
are key. This is an exciting role offering variety, responsibility, and the chance to make a real impact.



Job Description:

• As the Customer Support/Project Coordinator you will service ALL customers (existing and potential) accounts to ensure effective and efficient delivery to the client base.
• Co-ordinate shelving installation activities with customers, installation teams and internal departments ensuring all schedules, site requirements and health & safety documentation are effectively managed to achieve successful project delivery
• As the Customer Support/Project Coordinator you will be dealing promptly and efficiently with all enquiries from the customers within 48 hours
• Dealing with customer complaints and ensuring they are addressed in line with company policies and procedures and responding within 24 hours
• Attend internal and external customer meetings as well as site visits
• To be a team player, own and cross departmental.
• To follow all procedures issued by the company and continuously improve/maintain procedures to ensure maximum efficiency.
• As the Customer Support/Project Coordinator you will be sales Order processing
• Dealing with breakdowns
• Preparation of quotes 

Candidate Requirements:

• Previous experience within a customer focused role is essential
• Previous experience working within a manufacturing, engineering environment would be highly preferred
• Excel (basic - intermediate)
• Strong administrative skills
• Exceptional verbal and written communication is essential
• Excellent attention to detail
• Exceptional telephone manner with the ability to communicate on all levels
• Highly organised with the ability to work to strict deadlines

This role is commutable from: Stoke on Trent, Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Uttoxeter, Leek, Talke, Kidsgrove, Biddulph, Congleton and surrounding areas


This role would suit candidates with the following experience: Sales Administrator, sales administration, sales order processor, sales support



Hours: Monday - Friday 9:00 am – 5:00 pm

Salary: DOE

 

Benefits:

• Healthcare cash plan scheme (not PMI) after probationary which is 6 months
• Income protection after 3 years
• Death in service (after 12 months)
• Employee of the year 
• Pension - standard 3% and 5%
• Free parking
• There is no company sick pay - standard SSP
• Holidays: 33 days holiday (inc 8 bank holidays) - some of these days to be kept for Xmas shutdown

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.