International and Intake Business Partner

About the role

As our Imports & Exports Coordinator, you'll play a vital role in keeping Matalan's global supply chain moving. Working with teams across the business and international logistics partners, you'll ensure our products are imported, exported and delivered into our Distribution Centres efficiently, compliantly and on time.

From coordinating freight movements and managing intake planning to working with HMRC and international partners, you'll be at the centre of a fast-paced operation where no two days are the same. You'll use data and insight to identify opportunities, minimise risk and help ensure our products reach stores and customers exactly when they need to.

What You'll Be Doing

• Coordinate import, export and intake activity to ensure stock flows efficiently through the supply chain.
• Work closely with Trading, Merchandising, Distribution Centres, freight forwarders, carriers and international partners to manage shipments from origin through to delivery.
• Monitor shipment schedules, container utilisation and capacity to maximise efficiency and minimise costs.
• Build strong partnerships with Merchandising teams to understand critical paths and ensure priority products arrive on time.
• Manage day-to-day shipment queries, resolving issues quickly and keeping stakeholders informed.
• Produce regular reports and performance analysis, highlighting risks, opportunities and actions to improve service and efficiency.
• Monitor freight performance, carrier transit times, duty payments and customs compliance.
• Plan UK landside deliveries, balancing customs clearance, DC capacity and haulier availability.
• Coordinate international export activity, ensuring all documentation is accurate and completed within required timescales.
• Liaise with HMRC on customs-related queries and ensure all import and export documentation meets regulatory requirements.
• Support continuous improvement initiatives by identifying efficiencies and working collaboratively with internal and external partners.

About You

You'll be someone who enjoys working in a fast-moving environment where organisation, communication and problem solving are key. You're comfortable managing multiple priorities, building relationships with a wide range of stakeholders and using data to make informed decisions.

Ideally, you'll already have experience within imports, exports or international logistics and understand the importance of compliance, accuracy and keeping goods moving through the supply chain.

We'd Love to Hear from You If You Have:

• Experience within imports, exports, freight, logistics or supply chain operations.
• A good understanding of import and export processes, customs documentation and HMRC regulations.
• Strong organisational skills with the ability to manage multiple priorities and tight deadlines.
• Excellent communication skills and confidence working with stakeholders at all levels, both internally and externally.
• A proactive mindset with the ability to identify risks, solve problems and drive improvements.
• Strong analytical skills with experience interpreting data and producing reports.
• Good knowledge of Microsoft Excel, Word and PowerPoint, alongside the ability to quickly learn new systems.
• The ability to remain calm under pressure while maintaining a high level of accuracy and attention to detail.
• Commercial awareness and a collaborative approach, always looking for ways to improve efficiency and deliver the best outcomes for the business.

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving  here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. 

Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme 
• Wellbeing support provided by the Retail Trust 
• Life Assurance 
• Retail Rewards platform offering discounts for other retailers 
• Pension Scheme 
• Access to a wide range of career development 
• Additional benefits may apply depending on your role and area of the business