Operations Executive
London
Full time - working any 5 out of 7 days per week
Hours between 7am to 9pm
£26,500 to £28,000 per annum
About Shift
Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.
At Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.
Overview of the role as a Operations Executive:
This is an exciting opportunity to play a vital role in enhancing our customer and driver experience. As an Operations Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements. If you're passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!
Responsibilities as a Customer Service Executive:
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
- Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
- Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
- Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
To be successful as a n Operations Executive, we are looking for the following attributes and experience:
- Ability to handle customer queries with professionalism and clarity.
- Strong verbal and written communication skills to effectively convey information and ideas.
- Proven track record of strong problem solving with a proactive mindset.
- Excellent organisational and time management skills to meet targets and deadlines.
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
- Strong analytical skills to identify trends and develop actionable insights for process improvement.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with delivery services or logistics is a plus but not essential.
Why join Shift?
- Plenty of benefits such as 33 days annual leave and enhanced MAT and PAT pay
- At Shift, we’re all about personal growth, development, and creating opportunities
- Collaborative working environment, working within cross functional teams across the business group
- We are focused on finding solutions for our customers, drivers and partners through the use of technology
- Ambitious, flexible and challenging culture
- You will have a direct impact on the growth of the business – we will always need and want you to bring ideas to the table!
If you have the drive and determination to make an impact on a growing business, apply now!
Vacancy posted 14 days ago
Similar jobs that could be interesting for youBased on the Operations Executive (Wembley) in London vacancy
- £49k - £65k per annumEstimated...Do you want to be part of an exceptional team with motivated and extremely driven people? Are you curious or passionate about event operations and logistics? If so, you might be our next member of the operations team. About Private Equity Insights Private Equity Insights...SuggestedVisa sponsorshipOn-siteImmediate startRemoteMonday to FridayFlexible hours
- ...The Fund Operations & Settlements Executive is responsible for managing any operational activities throughout our client’s investment cycle, from allotment through to exit. The individual will deliver excellent service to our external clients and internal business units, by...SuggestedOn-site
£35k per annum
...35,000 plus up to 20% annual bonus. Soho, London Hybrid working: 3 days in the office Tues - Thurs The Role The Ad Operations Executive is responsible for the end-to-end management and optimisation of digital advertising campaigns across platforms. This includes...SuggestedHybrid workingOn-siteFlexible hours- £34k - £44k per annumEstimated...JOB PURPOSE: To assist and support the Operations Team in organising our portfolio of conferences and exhibitions, and any new products... ...maintaining show floor plans Project Management • Plan and execute successfully the operational and logistical elements of small...SuggestedOn-site
- £56k - £74k per annumEstimated...Operations Executive With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to...SuggestedFull-timeFlexible hours
- £47k - £61k per annumEstimated...This role offers you the opportunity to own the operational standard of every conference we run. You will be responsible for the end-to-end execution of 10 European private equity conferences a year - venues, suppliers, on-site teams, and the experience itself. Do you want...On-siteMonday to FridayFlexible hours
- £38k - £51k per annumEstimated...recycling solutions to more than 40,000 business customers nationwide. Operating across retail, hospitality, commercial offices and mixed-use... ...our customers. About the Role As an Operations Support Executive (OSE) , you will play a key role in supporting First Mile’s day...Full-timeOn-siteFlexible hoursShift workNight shiftRotating shiftsDay shift
£30k - £32k per annum
...business. The Role We are looking for a highly organised, analytical and detail-focused individual to join us as a Service & Operations Executive. Reporting to the Procurement Manager, the role will initially focus on procurement, stock control, reconciliation and client...Long-term contractFull-timeHybrid workingOn-siteRemoteMonday to FridayFlexible hours- £45k - £60k per annumEstimated...recycling solutions to more than 40,000 business customers nationwide. Operating across retail, hospitality, commercial offices and mixed-use... ...customers. About the Role As a Spare Operations Support Executive (OSE) – AM , you will play a key role in supporting the smooth...Full-timeImmediate startMonday to FridayFlexible hoursShift workRotating shiftsDay shiftWeekday work
£30k - £35k per annum
...iFAST Global Bank is seeking a highly motivated, enthusiastic, and self-starting candidate to join our IT Team as an IT Operations Executive. As an IT Operations Executive, you will have the opportunity to work closely with experienced professionals across various departments...Full-timeHybrid workingImmediate startProbationary period- ...focus on business excellence and our unwavering passion for kindness! Summary: Huda Beauty is looking for a highly motivated Operations Executive to take ownership of the end-to-end B2B order management process, from order receipt through to delivery, while providing...Fixed-term contractHybrid workingOn-siteWork from home
- £35k - £46k per annumEstimated...delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. Customer Operations Executive - Funding Team Customer Operations sits at the heart of Liberis' funding process. Sitting within the Funding team, you'...
- £38k - £50k per annumEstimatedCustomer Operations Executive Department: Product Employment Type: Full Time Location: London Hybrid: 2 days per week in-office Uswitch is the market-leading and most trusted brand that helps consumers save money on their household bills, empower them to make confident...Full-timeHybrid workingOn-siteWork from home
- ...Vehicle Access and Parking Operations Manager Location: Wembley Stadium, London (with travel across the UK & Ireland) Contract: Fixed-term | April 2027 – Summer 2028 About UK & Ireland 2028 Limited UK & Ireland 2028 Limited is the local organising committee responsible...Fixed-term contractSummer work
£35k - £38k per annum
...We are pioneers in girls’ education, united by a shared purpose: to help girls learn without limits. As our Programmes & Operations Coordinator, you will help turn Education Directorate priorities into well-organised programmes, events and opportunities for students and colleagues...On-site£31k - £33k per annum
...beyond. We are a small, values-driven team working collaboratively and primarily remotely. This is a newly created role to hold the operational heart of LCSD; the systems, processes, and coordination that make everything else possible. It suits someone who finds...Part-timeRemote- £42k - £55k per annumEstimated...you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Area Operations Manager (AOM) Reporting to National Account Manager, Area Operations Manager (AOM) is a key role and is responsible for implementing...40 hours/weekLong-term contractFull-timeFlexible hours
£50k - £55k per annum
...Regional Operations Manager An exciting new opportunity has arisen for a committed Regional Operations Manager to provide both strategic and operational leadership to Dialysis Clinic Managers across the London South West, East, and North regions. The role requires regular...PermanentFull-timeOn-site£55k per annum
...Job Description Area Manager / Operations Manager Take ownership of a growing multi-site restaurant territory and lead teams to deliver outstanding people, customer, sales and profit performance. This is an exciting opportunity for a commercially minded, hands-on leader...PermanentFull-timeFlexible hoursNight shift- £43k - £56k per annumEstimated...member of the LKQ UK and Ireland branch management team, the Area Operations Manager is responsible for creating, developing and driving high... ...the best at what we do. Key Responsibilities Drive and execute exceptional levels of customer service and operational excellence...Flexible hours
- £57k - £73k per annumEstimated...Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets... ...visit . JOB DESCRIPTION SUMMARY Supports, develops and executes the Company’s strategies related to property management operations...Immediate start
£50k - £52.5k per annum
...our breadth of experience and reach across the school catering sector. We’re growing fast, and we’re looking for an experienced Operations Manager to oversee a portfolio of schools, supporting our teams and ensuring exceptional food, service, and operational standards....On-siteMonday to FridayShift work- £83k - £108k per annumEstimated...to produce innovative and impactful results. Role: Regional Operations Director (EMEA) Location: London, United Kingdom (3 days a... ...translate the global operating model into practical, market‑specific execution — building the structure, governance and performance focus...Hybrid working3 days/week
- £29k - £37k per annumEstimated...Kai Collective's Shopify store is our most important sales channel - and we're looking for someone to own it. The E-Commerce Operations Executive will be the engine behind our online store - responsible for product listing integrity, site accuracy, digital operations, and...Full-timeHybrid workingMonday to FridayWeekend workAfternoon shift
£35k per annum
...OVERALL MANAGER – OPTICAL HOME VISITS London | Wembley-based | Monday–Friday | £35,000+ DOE + Car Allowance An exciting opportunity... ...to take overall responsibility for an established Home Visits operation in London. This is a varied Monday–Friday role, ideal for an...On-siteImmediate startWork from homeMonday to Friday- £76k - £100k per annumEstimated...motivated and extremely driven people? And are you curious or passionate about creating events? If so, you might be our next Event Operations Executive. About us CFO Insights is Northern Europe’s largest CFO forum and aims to connect and develop CFOs, finance leaders, and...Monday to FridayFlexible hours
- £28k - £37k per annumEstimated...delivery services across 16+ global markets. We are looking for a motivated and hands-on Regional Associate to join our Partner Operations team in London. This is an excellent opportunity for someone looking to build a career in operations. Reporting to the Regional Manager...Full-time5 days/week
- £41k - £53k per annumEstimated...a team of management consultants, technical consultants, a data operations team and corporate functions. Our purpose is to have an enduring positive impact on health and healthcare. We advise chief executives, directors and boards on the most important issues they face, and...Daily payFull-timePart-timeInternshipFlexible hours
£37k - £45k per annum
...values— Knowledge and Transparency, Agency, First Principle Thinking & Humility —guide our actions every day. They shape our daily operations and interactions. Whether it’s empowering a colleague with the right information, proactively addressing challenges, or embracing feedback...PermanentFull-timeSummer workVisa sponsorshipOn-siteRemote- £35k - £45k per annumEstimated...growing, and with it, our CLO platform. As new deals come to market and existing ones mature, we're looking for an experienced CLO operations professional to join the team that keeps it all running. The Role This is a hands-on position at the centre of Hayfin's CLO strategy...Full-time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Executive (Wembley). Be the first to apply!
Related searches
- airfield operations officer London
- media operations manager London
- operations manager at xpo logistics London
- ground operations supervisor London
- event operations manager London
- marine operations manager London
- operations director hybrid London
- operations manager fixed term contract London
- operations manager control London
- sales operations executive London