Senior Relationship Management Apprentice

Progress as unique as you are

Apprenticeship – Commercial & Institutional Banking

Starting October 2026

Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.

Programme length: 25 months

Salary: £27,090

Qualification gained: Financial Services Professional Level 6

Location: Liverpool

Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.

What you'll do

As a Senior Relationship Management Apprentice, you’ll support Relationship Managers in delivering excellent service to small and medium-sized enterprise (SME) customers.

Day-to-day you’ll be:

• Supporting Relationship Managers with SME customer portfolios, including preparing meeting briefs and assisting with end-to-end lending requests
• Delivering excellent customer service and building long term relationships through regular contact across face to face, phone, video, email, and digital channels
• Helping customers make greater use of digital services for both sales and day-to-day servicing
• Building your banking knowledge across systems, processes, products, and the wider Commercial Banking market, while contributing to an inclusive, learning focused culture and your own professional development
• Following established governance and processes to support strong risk management, and contributing to the bank’s work to remove barriers to enterprise through learning, networks, expertise, and funding

How we invest in you

Our apprenticeships will support you to learn, grow and build a career you are proud of.

You’ll also get:

• A starting salary of £27,090
• Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution
• A fully funded apprenticeship - Financial Services Professional Level 6

The skills you'll need

To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.

You’ll also need:

• A passion for delivering excellent customer service
• The ability to work as a part of the team
• The ability to meet changing priorities with good organisational skills
• Good numeracy skills with a strong eye for detail
• Good communication and digital literacy skills

Eligibility

Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying.

You’ll need 80 UCAS points (A Levels or BTECs in England; Highers or equivalent in Scotland).

You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.

Inclusion and accessibility

We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences.

If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you.

Ready to apply?

Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out.

Make sure you’ve listed your qualifications and experience on your CV before applying. Here’s an example of a good ‘CV.’

Need help with your application

Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries.