Apprentice Service Advisor

Summary

As our apprentice, you'll be the friendly face of the business, turning first-time visitors into lifelong customers. This is an opportunity to grow your career in an environment where your expertise and personality can shine. Blending automotive knowledge with people skills to create experiences that keep our customers coming back.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm (hours can be flexed between 7.30am - 5.30pm).

40 hours a week

Start date

Monday 2 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Be the welcoming smile that greets our customers and makes them feel at home
• Develop your automotive expertise to help customers understand their vehicle needs in a clear, friendly way
• Work alongside our talented technicians to ensure smooth service delivery
• Build genuine relationships with customers while keeping them updated on their vehicle's progress
• Help customers make informed decisions about their vehicle care
• Keep our service department running like a well-oiled machine
• Develop your product knowledge into valuable recommendations that help our customers
• You will report to the lead service advisor on a daily basis

Where you'll work

1 Prince William Way
Loughborough
LE11 5DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LOUGHBOROUGH COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Online attendance with Loughborough College within the first 15 months, one morning per week with onsite sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment
• Diarised visits from dedicated Trainer/Assessor
• Attendance at Loughborough College for an Induction Day (Induction to take place on the last Wednesday of the month that you are enrolled, 9:30am - 3.00pm. Confirmation of date provided upon enrolment)
• On-the-job training
• Off-the-job training

Requirements

Essential qualifications

GCSE in:

English and Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working

Other requirements

Loughborough College Group will be screening applications on behalf of the employer. Please check your email for updates on your application. Please note, this role is due to start later in the year, around November time.