Clubhouse Manager - Winter Hill Golf Club

About Get Golfing

Get Golfing CIO, a charity with a mission to make golf more accessible for all, is seeking an experienced Clubhouse Manager to join our team at Winter Hill Golf Club

This is an exciting opportunity to work for a thriving and dynamic organisation which manages and operates 13 sites with 7,000 members and over 160,000 visitors each year.

The successful candidate will be part of a £20m revenue company of 600 people which reinvests profits from its operations into its venues, courses, the development of its people, and importantly, community oriented charitable initiatives local to its sites.

Our model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that “our courses are for golfers while our clubhouses are for everyone”.

Situated along the beautiful Thames Path in Berkshire, the club offers a stunning setting with picturesque views across the River Thames. With a large and established membership base, the club enjoys a vibrant and active community, alongside a high level of society engagement and turnover.

The club has an increasingly busy Members social calendar, providing a welcoming range of events and activities for members throughout the year. With a friendly, inclusive and welcoming atmosphere, it is a fantastic environment in which to work and contribute to the continued growth and success of the club.

Requirements

Overall Responsibilities 

Clubhouse Operations Management:

• Oversee day-to-day operations of the clubhouse, managing opening and closing.
• Ensure clubhouse facilities are clean, organized, and well-maintained.
• Monitor inventory of supplies, equipment, and food/beverage items · Maintain safety and security standards in compliance with health and safety regulations.

Customer Service, Member & Guest Relations:

• Greet members and guests, addressing needs and ensuring an exceptional experience.
• Ensure that food and beverage offerings meet the needs of our guests
• Own the weekly F&B operations plan to ensure continuous and profitable venue growth. 
• Handle member inquiries, concerns, and complaints professionally and efficiently.
• Coordinate and manage reservations, special requests, and event bookings.

Staff Management & Training:

• Hire, train, supervise, and schedule clubhouse staff, both full time and casual
• Directly manage the Head Chef to develop menus to meet financial parameters. 
• Manage and develop Clubhouse team members in line with key performance indicators. 
• Ensure staff provides high levels of customer service
• Ensure staff are knowledgeable about clubhouse policies and procedures.
• Foster a positive and collaborative work environment.

Event Planning & Coordination:

• Work closely with the marketing team to develop marketing campaigns for the venue
• Work with sales team to plan and organize clubhouse events, meetings, and activities
• Coordinate logistics for events, including catering and on day set up
• Own and manage the overall guest experience within the Clubhouse and Event Spaces
• Ensure events run smoothly, from setup to breakdown.

Financial & Budget Management:

• Assist in the development of budgets for clubhouse operations and activities.
• Monitor and manage Clubhouse budgets, including labour and food costs
• Monitor and control operational expenses to meet budget goals.
• Prepare reports on financial performance, including revenue, expenses, and trends.
• Develop and maintain systems for tracking inventory, ordering, and receiving supplies. 

Maintenance and Facility Management:

• Ensure that all clubhouse facilities are properly maintained and clean.
• Coordinate with maintenance staff for regular repairs and upkeep.

Compliance and Safety:

• Ensure compliance with relevant regulations, including food safety and alcohol service.
• Promote a safe environment for all, including emergency procedures & safety protocols.

Marketing and Customer Engagement:

• Collaborate with the sales and marketing team to promote the clubhouse and its services through member communications, social media, and other channels.

Experience & Knowledge

• At least 3-5 years of experience as a Clubhouse Manager in leisure or hospitality
• Experience with event planning, customer service, and staff management.
• Proven experience in revenue generation, event sales and achieving secondary sales
• A passion for hospitality, the guest experience and growing a business

Skills

• Strong leadership with a track record of successfully managing and motivating sales and operations teams to deliver quality standards and achieve ambitious budgets
• Strong business acumen and financial management skills, particularly P&Ls
• Competence to influence site performance through effective P&L management 
• Excellent influencing and interpersonal skills
• An acute eye for detail with strong communication and organisational skills
• Proficiency in Microsoft Office and CRM software and reports/reporting
• Strong evidence-based decision-making ability to manage team and grow revenues

Approach

• Proactive and results-oriented, with the ability to think strategically and act decisively
• Ability to work independently and make effective decisions
• Flexible schedule, ability to work evenings, weekends and bank holidays as needed
• A passion for F&B, sales, people, and the ability to build and maintain relationships
• A strong work ethic and understanding of the demands of venue management. 
• The ability to manage time effectively and to prioritise actions
• Strong ability to convey important messages, often through effective story telling

Salary competitive, dependant on experience.

Benefits

Company Pension Scheme

Training & Development

Free Golf Membership

50% discount on food

Staff referral programme