Full-Time Caseworker

Contract: Full time (37.5 hours p/w)

Elsie is looking for a full-time caseworker to work in her busy constituency office.
The successful applicant will be happy to work both independently and as part of Elsie’s small, close-knit team. The role will be full-time and will allow for hybrid working both in the constituency office in Heywood, and remotely.
Duties include:
- Manage a large number of standard queries and more complex cases from members of the public.
- Answering the telephone to constituents and handling incoming voicemails, and other correspondence.
- Gather relevant information to assist with resolving cases.
- Log all cases, monitor progress and ensure all identified actions are taken.
- Ensure records are kept and information managed confidentially in line with GDPR.
- Draft high-quality responses to constituents.
- Identify key themes emerging from casework and communicate these to the MP to raise in Parliament.
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately, in accordance with the MPs requirements.
- Assist at surgeries and other meetings and follow up as appropriate.
- Develop and maintain systems that ensure proactive communication with constituents - for example, street letters.
- Support with the organisation of constituency events and wider constituency engagement.
- There will be a requirement to occasionally work outside of normal working hours, including attending events with the MP as required.
Essential Criteria:
- Previous experience working as a caseworker in a similar, public-facing role.
- Ability to deal with and prioritise a large and varied workload and work well under pressure.
- Ability to manage expectations in sometimes challenging circumstances.
- Excellent interpersonal and communication skills.
- Good IT skills including MS Office.
- Ability to draft letters and emails to a high professional standard.
- Motivation to work proactively and independently, as well as part of a small team.
- Commitment to the aims and values of the Labour Party
The role will focus on casework related to housing so knowledge and experience of housing casework would be desirable.
Elsie welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith, disability or background.