Leasehold & Homeownership Specialist - London/Nottingham

Leasehold & Homeownership Specialist - London/Nottingham, EC1N 8JSLeasehold & Homeownership Specialist known inhouse as a Homeownership SpecialistLocation: London, EC1N 8JS or Nottingham, NG9 1LA Hybrid WorkingContract Type: 12 Month FTC 37.5hrs per weekSalary Banding: London 36,663 - 38,592Nottingham: 32,997 - 34,733We are looking for a Homeownership Specialist to provide a fast, responsive, and customerfocused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.This post can be based at either our London or Nottingham. Regular travel to our London office would be required for this role, if Nottingham based.Key ResponsibilitiesDeliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, remortgaging, transfers of ownership, home improvements, subletting and alterations.Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.Provide advice to customers, Local Housing Managers, and internal teams.Ensure statutory and nonstatutory homeownership processes are completed accurately and compliantly.Attend and occasionally chair residents meetings and undertake subletting breach investigations.About YouStrong communication and customer service skills with a proactive, problemsolving approach.Good attention to detail and ability to interpret legal and financial information.Knowledge of homeownership services, legislation, and best practice.Confident using IT systems, including Word and Excel.