Account Manager

Account Manager | Merchandise Industry

Manchester | £35,000 - £40,000 basic + commission | Hybrid Working Are you an experienced Account Manager with a background in the merchandise industry? Are you naturally good at building relationships, developing existing accounts and spotting opportunities to grow business? We're looking for a

Sales Account Manager

to join an established and growing business in Manchester. This is a great opportunity for someone who already understands the merchandise industry, enjoys working closely with clients and knows how to turn strong customer relationships into commercial opportunities. You'll take responsibility for an existing portfolio of B2B customers, managing their requirements, building long-term relationships and identifying opportunities to increase account revenue and profitability. This is predominantly an account management role rather than a position focused on cold calling and generating new leads. We're looking for someone who is commercially minded, proactive and genuinely enjoys developing existing business.

What will you be doing?

Your role will focus on managing and developing existing B2B customer relationships, ensuring clients receive a great service while identifying opportunities to grow their accounts. You'll be responsible for:

Managing a portfolio of existing B2B customer accounts and building strong, long-term relationships.

Acting as a key point of contact for clients, understanding their requirements and supporting them throughout the sales process.

Identifying opportunities to increase customer spend, revenue and gross margin.

Taking a proactive approach to account development, maintaining regular contact with customers and understanding their future requirements.

Handling customer enquiries, preparing quotations and discussing pricing.

Advising customers on suitable merchandise products and solutions.

Building relationships with key contacts, including buyers, purchasing teams and business owners.

Working closely with internal teams and suppliers to ensure customer requirements are met.

Managing orders from initial enquiry through to delivery.

Monitoring account performance and working towards agreed sales and commercial targets.

Maintaining accurate customer records and keeping up to date with industry developments.

What are we looking for?

We're looking for someone who is

commercially minded, confident and personable , with the ability to build genuine relationships while recognising opportunities to develop existing business. You'll need to have:

Recent experience working within the merchandise industry.

Experience managing and developing B2B customer relationships , whether in account management or a commercially focused sales role.

A proven ability to develop existing accounts and identify opportunities to increase business.

Good commercial awareness, including experience handling quotations, pricing and customer requirements.

Experience working towards sales, revenue or profitability targets.

Strong communication skills and the confidence to build relationships with clients at different levels.

A proactive approach to account development rather than simply responding to incoming enquiries.

Strong organisational skills and the ability to manage multiple accounts and priorities.

Good attention to detail and confidence using CRM or customer management systems.

The ability to work independently and take ownership of your workload.

A full UK driving licence and willingness to attend client meetings when required.

Experience within the merchandise industry is essential for this position.

We'd particularly welcome applications from candidates with backgrounds in promotional merchandise, branded products, corporate gifting, clothing, workwear, merchandise sourcing and supply, or other relevant merchandise sectors. We're open to speaking with people who have held different sales or account management job titles, providing they have the relevant industry experience and can demonstrate strong commercial relationships with B2B customers.

What's in it for you?

£35,000 - £40,000 basic salary + commission

Hybrid working , Monday to Thursday office-based, Fridays working from home.

28 days' annual leave per year.

Company pension scheme.

Company health insurance available.

Free on-site parking.

An established portfolio of B2B customers to manage and develop.

The opportunity to take ownership of your accounts and make a genuine impact on business growth.

A varied role within a growing business.

The chance to develop your commercial experience and work closely with different teams.

If you've got relevant merchandise industry experience and a background in B2B account management or account development, we'd love to hear from you. Apply today or get in touch for a confidential conversation to find out more.

About UK Staffing Group

UK Staffing Group is an established recruitment business specialising in connecting talented people with ambitious businesses across a range of sectors. We take the time to understand both our clients and candidates, ensuring we're matching people with opportunities where they can genuinely thrive. Equal Opportunities UK Staffing Group is committed to providing equal opportunities and welcomes applications from all suitably qualified candidates. We do not discriminate on the basis of age, gender, disability, race, religion or belief, sexual orientation or any other protected characteristic.

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