Clerical Assistant / Receptionist

Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department. Deal appropriately with concerns from staff in line with Trust policy. Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Careflow system. Accurate use of patient information using Careflow, including registration screen to check patient details are correct. Obtain information requested by Admin Manager. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters. Participate in housekeeping of the office environment. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers to review working practices, ways of working and find solutions to problems. Work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager