customer service representative

Customer Service Representatives Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

customer service representative Job Description Template

Our company is looking for a customer service representative to join our team.


  • Dealing with queries relating to orders and costings;
  • Dealing with invoice queries;
  • Proactively contact customers to inform them of offers and benefits;
  • Ensuring all customer needs are satisfied;
  • Liaise with colleagues to ensure the best products and services are provided;
  • Providing a help desk service;
  • Actively work with your team and department to maximise company results;
  • Provide a professional telephone-based service by answering incoming calls, queries and phone orders;
  • Telephone liaison;
  • Log and resolve queries/complaints etc via CRM, Agile, Baan or appropriate method;
  • Provide high quality and efficient customer service;
  • Acting as first point of escalation for customer queries and enquiries;
  • Proactively assess, clarify, and validate customer needs on an ongoing basis, ensuring we are consistently meeting or exceeding them;
  • Updates job knowledge by studying new product descriptions;
  • Taking up to 40-60 enquiries a day by phone and ensuring that the highest level of customer service is delivered.


  • Must pass background check;
  • Retail vouchers;
  • Customer-service minded;
  • Health assessments;
  • Service awards;
  • Immediately available;
  • Strong relationship skills;
  • Experience of using CRM systems;
  • Customer service experience;
  • Mon-Fri 8h (+1h lunch) shift patterns between 8am-6pm;
  • Good communication skills, both oral and written;
  • Flexible approach to working hours as part of the Emergency operations;
  • Good telephone manner;
  • Fast paced working environment;
  • GCSE Level or equivalent qualified in a science, mathematical or English related subjects.