IT Support Technician (Fully Remote) (Permanent)

IT Support Technician
Location: Halifax/Peterborough
Department: IT
Contract type: Permanent / Full-time

We're looking for an IT Support Technician to join our IT Team and play a key role in being responsible for delivering advanced technical support to ensure the efficient resolution of IT issues for internal and external users. This role involves troubleshooting and resolving hardware, software, and network-related problems, as well as providing support for IT infrastructure, system administration, and security.
You will play a key role in maintaining the stability and performance of the IT environment by identifying trends in recurring issues, implementing solutions, and collaborating on key improvement projects. In this position, staying updated on emerging technologies is essential, as you will be involved in implementing new tools and processes to optimize IT operations. A proactive approach to problem-solving and strong communication skills are required to ensure end-user satisfaction and seamless IT operations.
This role is based in either the Peterborough or Halifax office, with occasional opportunities to work on key infrastructure and network projects.
This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Providing in person and remote IT queries and support on workstation, telecoms and applications across all AGL UK based sites in a timely fashion.

• Act as a point of contact for internal staff, triaging and prioritising incoming support requests via phone, email, or ticketing system. Installing software and patches across workstations.
• Assist in routine maintenance tasks, such as updating software applications, running system diagnostics, and performing regular backups to ensure data integrity and security.
• Assist with keeping asset registers up to date and adhere to asset management processes.
• Help maintain company intranet platform.
• Working towards improving efficiencies within the group by helping automate tasks.
• Help set up and configure workstations, laptops, peripherals, and other IT equipment for new employees or office relocations.
• Ensuring software compliance across the group keeping track of all licencing.
• Strong Microsoft Office skills.
• Foundational Understanding concepts of WAN/LAN and Wireless Networks.
• Good understanding of hardware (Workstations/Servers/Printers/Projectors).
• Flexible and Collaborative approach to tasks.
• A strong passion for technology and a desire to pursue a career in IT support.

Travel and driving

• Full UK driving licence required.
• Willingness to travel to Activate Group site locations across the UK.

33 days holiday, including bank holidays

• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We'll also support your ongoing development through regular feedback and career planning.
Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.
We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.