Customer Services Representative - Dbs Services

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. SS&C Financial Services – Customer Service Specialist (Wealth Platforms) Basildon
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
SS&C Financial Services
A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry’s largest fund administrator: SS&C GlobeOp, helping funds of all sizes from start-ups to today's largest funds. Technology" in the 2020 HFM US Services Awards. Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry’s leading technology, which SS&C built and supports.
To deliver client services function through inbound calls, outbound calls and email / tickets to customers using the platform.

To provide an effective and efficient service to internal and external customers through multiple communication channels
To engender a culture of pride, commitment and dedication to deliver a truly outstanding level of Customer Experience in every aspect of their role
Making outbound calls to improve the service or capture more information as required
Achieve SLAs and Key Performance Indicators, both in terms of quality, productivity and accuracy of information given to the Customer.
To commit to personally putting the Customer first and always providing excellent customer service.
Develop an understanding of all client profiles/products to be able to deliver an outstanding customer service
Use service failures both internally & externally as an educator to improve our process, procedures & overall service to the customer
Attend and contribute at regular team meetings and scrums
Assist in the planning and implementation of agreed initiatives/process changes, as directed by your line Manager
Be flexible and adaptable at all times in response to the challenging, changing environment.
Ensure the highest level of Customer Service and professionalism is provided at all times, by building and sustaining key internal relationships
A flexible attitude at all times in response to visiting client locations
Maintain an approachable and visible persona at all times, assisting drive for excellence through quality and productivity.
Good working knowledge of SS&C Hubwise products and services
Regulatory
Uphold responsibilities for risk and business continuity practices within your role
To comply with the regulatory regimes in which SS&C operates (Data Protection, Financial Crime Prevention regulations and CASS)
To attend required training
To provide feedback with regards to the effectiveness of procedures, controls and MI, including contributing to the annual review of procedures
Quality
All employees are accountable for the delivery of a Quality service that meets drivers for excellence in all their work activities
To be quality driven, aiming for 100% accuracy and timeliness of delivery
To provide a quality service and meet expectation of the customer (internal and external)
To review processes and practices within your role to propose change and improvement where individual and team performance are being affected
To communicate and promote the corporate values to reinforce and support a consistent level of quality
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.