Commercial Business Operations Manager (Permanent)

Operations & Commercial Director
Contract Type: Permanent, Full Time (37 hours per week)
Benefits: Company bonus (up to 8%), pension, company car (Tesla Model 3)
Holiday: 23 days annual leave plus birthday, plus statutory Bank Holidays
A growing organisation is looking to appoint a dynamic, ambitious, strategic and methodical Operations & Commercial Director to lead an established team of operations professionals.
The purpose of the role is to develop and implement operational strategy, building on existing processes to achieve business objectives by leading and mentoring teams across HR, Purchasing, SHEQ, Logistics and Finance.
The successful candidate will have a proven track record of leading multi-functional operational teams, combined with strong commercial awareness, excellent communication skills and the ability to motivate others while driving business performance.
This is a strategic leadership role, working closely with the senior management team to support ambitious growth plans, improve profitability and deliver operational excellence through systems integration, data-driven decision making and continuous improvement.
Reporting directly to the Managing Director, you will mentor a team of five managers and become an integral member of the leadership team, helping to shape the future direction of the business while promoting a culture built around commitment, teamwork, professionalism, care and enjoyment.
Support the development and delivery of the company’s strategic business plan.

• Work closely with Finance to maintain accurate sales forecasts.
• Monitor and improve gross margins across the business.
• Conduct annual appraisals and six-monthly performance reviews.
• Ensure appropriate training, coaching and succession planning.
• Work closely with installation and aftersales teams to improve operational efficiency and cost control.
• Ensure training programmes are delivered, monitored and evaluated for effectiveness.
• Use business systems including HubSpot, Sage 200 and ERP platforms to produce reports and improve operational performance.
• Financial projections and business analysis.
• Quality, health & safety and environmental management systems.
• HR policies, recruitment, training and employee development.
• Purchasing performance, supplier management, stock control and inventory value.
• Logistics performance, freight costs, warehouse accuracy and stock locations.

E-commerce

• Drive operational efficiency to maximise online sales performance.
• Work alongside sales and customer service teams to improve website traffic and conversion.
• Expand the online product offering.
• Oversee the ongoing management and development of the e-commerce platform.

• Experience within the engineering, manufacturing or industrial sectors.
• Demonstrable success implementing operational improvements that deliver measurable business results.
• Strong organisational and planning skills with the ability to oversee multiple business functions.
• Strong financial understanding, including forecasting, budgeting and margin management.
• Commercially astute with excellent business acumen.
• Fields marked with a * are complusory.