Account Management Support Executive

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.
We have an exciting opportunity for an Account Manager covering North West reporting to the Senior Regional Sales Manager. As an Account Manager you will drive profitable growth within their assigned territory by converting enquiries into orders and expanding John Crane’s market presence. This role involves identifying and developing new customer accounts, maintaining strong relationships, promoting our products with technical expertise, and ensuring excellent service delivery. The successful candidate will execute territory growth plans, collaborate closely with engineering and tender teams, manage sales reporting, and uphold high standards of health, safety, and compliance.
This role is Hybrid working Monday to Friday normal office hours with regular travel to customer sites.
Develop, gain approval and execute growth plan for allocated territory, ensuring inclusion of key John Crane products and services initiatives, which support achievement of Company business objectives
Identify, secure and develop new customer accounts that increase John Crane market penetration
Sustain existing customer accounts and relationships, ensuring service delivery requirements are achieved
Promote and sell John Crane Products in accordance with the company policy, pricing guidelines and regulations.
Presenting the product range and its technical attributes / benefits for customers and maintaining relationship
Support and coordinate customer enquiries, quote preparation for non-pricelist products and work with Application Engineering
Actively involvement in the delivery of goods, invoicing and collections on payment from the customers.
Preparation of thorough monthly reports to communicate progress of sales plan in line with business needs
Update sales funnel opportunities in C4C tool with accurate information based on quote follow-ups and customer feedback
To communicate frequently with the tendering and engineering teams to support delivery of quality tenders
All other duties as relevant to the Sales function
Demonstrated experience in an Account Manager position within the industrial, mechanical, or engineering sectors, with a strong understanding of technical products, customer engagement, and commercial account development.
Ensure all company equipment is kept in good condition and reporting faults or damage to the Sales Manager
Strong time management
Able to financial manage including planning and budgeting

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, View email address on jobs.smartrecruiters.com Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )