Service Coordinator / Customer Support
£16.2 - £18.6 per hourEstimated
Full-time
This position requires local presence. Please view similar jobs below.
We are looking for a Bookings Coordinator to join our Deaf Services team.
The role of the Bookings Coordinator is to be the first point of contact for clients who would like to book an interpreter and to assist language service professionals attending assignments. You will work to ensure the smooth running of all day-to-day services. This will include services to be booked, requesting availability from interpreters and translators, confirming bookings, making amendments as required and filling short notice emergency bookings.
Answering telephone and video calls, being the first point of contact.
- Providing and maintaining excellent customer service.
- Filing and general office administration.
- Undertake rotational on-call duties, including responsibility for the office mobile phone, to maintain 24-hour service delivery and patient care.
hold a minimum qualification of BSL in Level 2
- be confident speaking over the phone with clients and interpreters.
- have a flexible with a supportive attitude towards your job role and team members.
Full training is provided.
Vacancy posted 3 days ago
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