Leisure Club Attendant (Part Time 16 hours)

Please note this a a part-time position working 16 hours per week. Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Leisure Attendant you’re not just maintaining a clean, safe, and welcoming health club environment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Ensure a high standard of tidiness and cleanliness in all areas of the Club.

Complete and record all relevant quality and safety checks in line with company procedures.

Maintain a safe and secure environment for yourself, guests, and colleagues.

Proactively acknowledge members, anticipate their needs, and action requests in a friendly and efficient manner.

Ensure member access to towels and consumables is uninterrupted.

ESSENTIAL DUTIES & RESPONSIBILITIES

Working Relations and Communications

Provides direct support to Club Manager, and the Health Club team.

Interacts and communicates effectively with all members of the Health Club & team, Guests, peer group

Establish effective communication practices and channels.

Commercial

Contribute to and review the club promotions plan.

Maintain an awareness of consumer trends and competitor activity.

Optimise income through the promotion of additional service propositions.

Operational

Organise yourself and your work to ensure you can deliver excellent customer service and that required checks are completed in a timely manner.

Complete and record relevant quality/safety checks in line with company procedures.

Clean/prepare and review the club public areas and any 'back of house' areas allocated to the defined standard.

Maintain a safe and secure environment for yourself, guests and colleagues.

Minimise utility consumption and waste at all times.

Support club reception /operations when required.

Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.

Adhere to company policies relating to Health & Safety at work.

Customer Service / Quality

Ensure a high standard of tidiness and cleanliness in all areas of the Club.

Be proactive in ensuring all members are acknowledged in a timely and appropriate manner.

Ensure member access to towels and consumables is uninterrupted.

Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.

Demonstrate an awareness of customer priorities and anticipate needs.

Action all guest requests in a friendly, efficient manner.

Teamwork

Ensure your behaviour respects the perspective, privacy, safety and security of club members and your colleagues.

Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.

Always deliver your 'fair share' in team task elements of the role and support colleagues whose workload may temporarily exceed your own.

What are we looking for?

Excellent team-working skills.

Excellent communication skills.

The ability to identify allocated cleaning priorities and respond accordingly.

High levels of product standard and process knowledge with low levels of re-visits following audit checks.

An ability to use workplace tools provided.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience working as part of a team.

Pool Attendant/ Responder/Lifeguard qualification.

First Aid at Work certification.

Pool Plant Experience.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.