Role: Customer Success Lead
Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.
Salary: £30,000 to £35,000 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you! Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods. The Customer Success Lead plays a pivotal role in bringing new clinics and partners successfully on board and setting them up for long‑term success. Working closely with the Business Engagement Manager, the role leads the coordination of onboarding, acts as the go‑to point of contact for external partners, and ensures every interaction feels seamless, professional, and well‑managed. With a strong focus on organisation and delivery, this role brings energy, clarity, and momentum to high‑impact partnerships and strategic programmes. Why you’ll love working with us
We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work. Financial security & rewards
Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.
Salary: £30,000 to £35,000 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you! Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods. The Customer Success Lead plays a pivotal role in bringing new clinics and partners successfully on board and setting them up for long‑term success. Working closely with the Business Engagement Manager, the role leads the coordination of onboarding, acts as the go‑to point of contact for external partners, and ensures every interaction feels seamless, professional, and well‑managed. With a strong focus on organisation and delivery, this role brings energy, clarity, and momentum to high‑impact partnerships and strategic programmes. Why you’ll love working with us
We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work. Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long-service awards and refer-a-friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in-house mental health support
- Access to discounted gym memberships via Blue Light Card and benefits schemes
- Regular health and wellbeing initiatives
- Strong commitment to CPD, training and professional development
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Regular social events throughout the year
- Coordinate end‑to‑end onboarding activity for clinics and clients, ensuring all steps are tracked, completed, and delivered on time
- Act as the primary point of contact for onboarding queries, providing a responsive and professional experience
- Manage onboarding workflows, including documentation, data collection, and checklist completion
- Schedule and coordinate onboarding calls, training sessions, and follow‑ups with internal and external stakeholders
- Maintain accurate records and trackers for onboarding progress, status, and key milestones
- Support the Business Engagement Manager with client relationships and onboarding pipelines
- Ensure all required documentation is complete, accurate, and stored appropriately for audit and governance purposes
- Proactively identify delays or gaps in onboarding activity and follow up to keep progress on track
- Support communication and engagement plans, ensuring clinics and clients remain well‑informed throughout the process
- Prepare regular updates and summaries on onboarding progress for internal stakeholders
- Contribute to the continuous improvement of onboarding processes, templates, and tools
- Experience in customer success, onboarding & account coordination
- Experience working with external clients, partners, or customers
- Experience managing multiple stakeholders and coordinating activity across teams
- Experience maintaining trackers, documentation, and process workflows
- Strong organisational and coordination skills, with the ability to manage multiple onboarding activities simultaneously
- Ability to build positive, effective relationships with external partners and internal teams
- Confidence using trackers, CRM systems, and documentation tools
- Familiarity with onboarding processes, customer lifecycle management, or service delivery environments
- Understanding of regulated or operational environments (desirable but not essential)
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Success Lead in Leeds vacancy
- £31k - £40k per annumEstimated...Overview As one of the fastest growing Energy Suppliers in the UK, we are looking to recruit a Customer Experience Lead based at our offices in Guiseley. Reporting to the Customer Services Manager the Customer Experience Lead is responsible for delivering exceptional...SuggestedLong-term contractPermanentFull-timeMonday to Friday
- £31k - £40k per annumEstimated...Customer Service Coordinator Hybrid – set rota for in office and work from home days Leeds Permanent Summary... ...to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded...SuggestedPermanentFull-timeHybrid workingOn-siteWork from homeRotating shifts
- ...Temp Customer Service Coordinator at The NSS Group - 4 month contract Part of Testing About NSS Group NSS Group is a nationwide... ...a growing national group About PTSG PTSG Group is a leading provider of specialist services across the UK and Europe. Through...SuggestedLong-term contractTemporaryOn-site
£26k - £28.6k per annum
...Respond promptly and professionally to customer inquiries via phone and email. Process customer orders accurately and efficiently using internal systems. Coordinate with internal departments to ensure timely delivery of products and services. Maintain detailed and...SuggestedPermanent£24.5k - £25k per annum
...As a Customer Service and Social Media Coordinator you will be the first point of contact for clients supporting with a variety of enquiries. You will be taking orders and processing onto the system supporting with the order journey from start to finish ensuring the highest...SuggestedPermanent£30k - £35k per annum
...Manage and process customer orders accurately and efficiently. Coordinate export documentation and shipping arrangements in compliance with regulations. Serve as the primary contact for French-speaking clients, addressing inquiries and resolving issues promptly. Collaborate...- £52k - £68k per annumEstimated...strengthen advocacy. Deliver consultative solutions: Understand customer challenges and craft tailored solutions that meet their needs.... ...of exceeding targets. ~2+ years of experience in Customer Success or Account Management, with a history of consistently exceeding...Remote
- £26k - £34k per annumEstimated...and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant,... ...innovation. Guided by our 3 values of building relationships, customer success and passion and dedication , we are on a mission to make...PermanentFull-timeHybrid workingOn-siteMonday to Friday
$5 per hour
...tech. Our platform helps over 2 million customers discover top restaurants and access real-... ...restaurant partners, influencing their success Be part of a collaborative culture that... ...churn through consultative conversations Lead onboarding, activation, and optimisation...Long-term contractFull-timeNight shift£35k - £42.5k per annum
...platform helps showrooms streamline the sales process, improve customer journeys and ultimately drive more sales. Due to continued growth... ...~Delivering onboarding, training and ongoing support to ensure successful platform adoption ~Proactively identifying opportunities to...Long-term contractOn-site£65k - £85k per annum
Senior Manager – International Private Clients £65,000 to £85,000 + bonus + bens + car allowance This is a great new role for a CTA qualified with experience of dealing with HNW personal tax clients who are truly international and who have residence and domicile issues...Part-timeFlexible hours£30k per annum
...experienced Travel Sales Manager due to success and expansion, hybrid working model based... ...various channels including sales calls. Lead by example and possess excellent mentoring... ...admin staff for invoicing, ticketing and customer correspondence. Developing sales and marketing...Hybrid working£45k - £65k per annum
...solving real challenges, shaping client success, and building a career with a company that... ...telecoms), and who can demonstrate: Strong customer success and relationship-building skills... ...accounts as well as handling inbound leads through the e-commerce platform Building...RemoteFlexible hours- £62k - £80k per annumEstimatedFabulous opportunity for a senior manager or director within private client to join a highly regarded independent firm in Yorkshire. The client base is geographically widespread and will include complex landed estates and tax planning for interesting and extremely wealthy...
£50k per annum
...Sector: Public Sector Permanent Recruitment Are you ready to lead the next chapter of your recruitment career? We're an established... ...sourcing techniques and recruitment technology Demonstrable success in a target-driven, commission-based environment Business development...PermanentFull-timeImmediate start- £33k - £42k per annumEstimatedCompany: VERITAS EDUCATION RECRUITMENT Job Type: Permanent, Full Time Salary: £40000 - £47000/annum ote £80,000PermanentFull-time
£45k per annum
Company: M4 RECRUITMENT Job Type: Permanent, Full Time Salary: £45000/annumPermanentFull-time£60k per annum
...working The role has come about due to expansion plans and success with other newly opened branches. There is an initial budget for... ...role however once your team and branch are up and running this will lead to a non-billing role. They prefer their managers to eventually...Full-timeOn-siteWork from home- £55k - £71k per annumEstimatedAre you looking to further advance your career in recruitment? Do you enjoy the freedom of a flexible work pattern with scope for working from home as opposed to a more rigid office-based job? Looking for an opportunity with real autonomy that allows you to have a real impact...Long-term contractPermanentTemporaryPart-timeOn-siteWork from homeFlexible hours
- £62k - £80k per annumEstimatedJob Details Our client is a Top 20 firm who are looking for a dedicated and experienced Personal Tax Assurance/Compliance Manager to join their Private Client Tax Team based in Leeds. You will be responsible for managing and delivering high-quality tax compliance and assurance...
£35k per annum
...currently being managed by the regional manager who will give the successful applicant a full and concise handover. Currently, you will... ..., and a proven track record with their billings, you will be leading from the front so engaging with clients and candidates over the...40 hours/weekLong-term contractOn-siteMonday to Friday- £27k - £36k per annumEstimated...shoes each season Amazing employee discounts If you’re successful, you will work for a business which recognises that amazing... ...our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories....Full-time
- ...Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together...40 hours/weekOn-site
£13.92 per hour
...basis for a high-profile client within the Wakefield area. The successful candidate will support the Site Operations Manager and Senior Supervisor... ...successful candidate will also need to display the ability to lead and engage their team to deliver and be able to work as part of...Hourly payPermanentFull-timeImmediate startFlexible hoursShift work£13.75 per hour
...busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!... ...and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries....Hourly payExtra incomeShift workNight shiftWeekend workWeekday work- £29k - £39k per annumEstimated...being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an... ...with the autonomy to make decisions, solve complex problems, and lead a high-performing team without being micro-managed. If you are...
£15.96 per hour
...rotas allow for all areas to be serviced on time to standards and specification • To develop and maintain the relationship with the customer to ensure their expectations are met whilst working within defined specifications. • To support Site Manager with the complete...TemporaryFlexible hoursShift workRotating shifts£50k - £60k per annum
Accountancy Recruitment Branch Manager Leeds Basic to 60k plus superb commission. Fantastic business, secure, thriving and successul team! Contact Ruth 24/7 on (***) ***-**** ****@*****.***Full-time£23.86k per annum
...Training course Customer service specialist (level 3)... ...place orders and support your manager in leading the team to run an efficient shop and provide... ...issues by being able to choose from and successfully apply a wide range of approaches Business...Hourly payFull-timeApprenticeshipRemote5 days/weekShift workRotating shiftsAfternoon shiftEarly shift£13.71 per hour
...being a valued team member. Experience the true empowerment of a flexible and fulfilling career journey with Care UK. The Role Leading the team in their role and required duties Maintain a high standard of cleaning and hygiene within the home Supervision of your...Full-timeApprenticeshipFlexible hoursRotating shifts
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Lead. Be the first to apply!
Related searches
- customer service team leader Leeds
- customer service supervisor Leeds
- customer service coordinator Leeds
- customer success lead Leeds
- customer success Leeds
- customer success representative Leeds
- customer success coach Leeds
- customer success specialist Leeds
- customer success engineer Leeds
- customer support co ordinator