Head of People Operations

Blackwall is a fast-growing, founder-led cybersecurity and hosting SaaS company. We have grown from around 30 to over 100 people in under two years and continue to scale globally. We operate as a fully remote business across multiple countries, cultures, and employment models.

This role is for a senior People leader who can thrive in a fast-moving, occasionally messy, founder-driven environment and who is comfortable building structure while the organisation continues to evolve.

The role

• You will lead and evolve the People function end-to-end, covering recruitment, People operations, performance, compensation, compliance, and employee experience across multiple countries.

• You will report to the Fractional Chief People Officer and work closely with the CEO, founders, and executive team.

• You will line manage the Talent Manager and HR Generalist, with scope to shape and grow the People team over time.

• You will own and continuously adapt People policies and frameworks, accepting that policies will need to be written, rewritten, and simplified as the company scales.

• You will operate hands-on, balancing strategic thinking with day-to-day execution in a fast-changing environment.

Recruitment and talent

• You will lead senior and hard-to-fill hires, including actively sourcing, headhunting, and running confidential recruitment processes when required.

• You will ensure hiring standards remain high while supporting speed and business growth in a competitive technical market.

• You will oversee recruitment processes and decision-making, staying pragmatic and outcome-focused.

Global scaling and compliance

• You will manage People operations across multiple countries, employment models, and cultures, working closely with external payroll, legal, and compliance providers.

• You will ensure global compliance while avoiding unnecessary complexity or unnecessary bureaucracy.

• You will support leaders in navigating different cultural norms and legal frameworks in a remote-first organisation,

Stakeholder management

• You will partner closely with a strong, founder-led leadership team, translating ambiguous or shifting priorities into clear and practical People actions.

• You will manage miscommunication and organisational friction constructively, bringing clarity without escalating tension.

• You will handle sensitive and confidential matters with discretion and sound judgment.

Remote-first culture

• You will help build and maintain a strong remote-first culture across time zones and regions.

• You will support managers in leading distributed teams effectively and consistently.

About you

• You have at least 8 years of experience in senior People or HR roles within fast-growing companies.

• You have experience in cybersecurity, hosting, SaaS, or adjacent technical and e-commerce environments.

• You bring strong practical knowledge of global employment law, contractor models, payroll, and operational compliance.

• You are comfortable working with external providers and navigating multiple jurisdictions.

• You hold a degree in Business, Human Resources, or a related field.

• You are resilient, pragmatic, and emotionally intelligent, and you perform well in founder-led environments with ambiguity and competing priorities.

• You are hands-on, adaptable, and open-minded, with a genuine interest in learning and evolving working models as the business grows.

• You have experience working in fully remote organisations and understand the realities of scaling remote culture.

Why join

• You will play a key role in shaping and stabilising the People function of a rapidly scaling global tech company.

• You will work closely with senior leadership and have meaningful influence on how the organisation grows and operates.

• The role offers long-term scope and impact within a business that continues to expand globally.

• You will join a company with strong momentum, ambitious growth plans, and significant potential.

We are committed to creating a diverse and inclusive environment and encourage all applicants to apply for our roles. We actively value and seek diverse talent!

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