On - Site Coordinator (Swansea area)

Join us to shape the future of work: your next adventure awaits!

The Position

We are currently recruiting for an experienced and highly organised Account Coordinator to support the successful operational delivery for one of our key customers. Working closely with the customer, operational teams and internal stakeholders, you will help ensure that day-to-day activities run smoothly, service levels are consistently achieved and any issues are resolved quickly.
This is an excellent opportunity for someone with strong communication, coordination and problem-solving skills who enjoys working in a fast-paced environment and building positive customer relationships.

• Shift pattern – Predominantly a 7am – 3pm shift but may be adjusted to 9am – 5pm for cover. There is also Nightshift cover available – including a 20% uplift on salary.
• Salary: £26,780.00
• Location: SA4 8QD

The Responsibilities

• First point of contact for worker queries/ issues
• Coaching and mentoring workforce
• Driving engagement on the shopfloor
• Identifying and delivering retraining where needed
• Ensuring H&S standards are adhered to at all times
• Accident Investigation
• Completing Return to Work interviews
• Attending and delivering daily shift briefs
• Responsible for absence and performance management
• Processing holiday/ leavers forms
• Conducting exit interviews
• Focus on shop floor presence to drive productivity
• Responsible for management of new starters
• Must be confident in challenging conduct issues and issuing coaching forms
• Responsible for 1st stage investigations and disciplinaries
• Managing worker bookings daily in line with the client’s requirements and adhering to parameters that are set
• Ensuring worker hours are recorded and inputted into the internal payroll system accurately
• Managing absence, attendance and performance.  
• Dealing with colleague’s queries
• Good planning and organisation skills
• Ensuring compliance in all areas
• Ambition and determination to succeed

A successful candidate will -

• Be available and approachable – a people person.
• Proficient in administrator tasks
• Be able to speak to individuals at all levels and positions.
• Strong communication skills both written & verbal.
• The ability to quickly adapt to changing priorities and strong problem-solving skills
• Demonstrate attention to detail
• Excellent interpersonal and communication skills (written and verbal)
• Ability to simultaneously perform multiple tasks
• Problem-solving attitude makes effective decisions in a fast-paced environment

£26,780 - £26,780 a year

About us

Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.

Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle — from recruitment and planning to time and attendance, performance, cost management, and communication.

It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality. Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality. 

Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.

Join our community and make an impact 

Innovation, high standards, and analytical thinking are in our DNA. Everyone has a voice here, and that voice matters. It’s how we stay sharp, move fast, and make decisions that keep us ahead of the curve.

You’ll take full ownership of your work, collaborate across borders, and grow by doing. Around here, you’ll hear a lot about 10x experiences, human-centered design, and the power of AI. But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table. 

We champion empathy, honesty, and inclusion. Because when people can be their authentic selves, incredible things happen—for our workers, our clients, and for each other. 

And we reward that impact—with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe.

If you're ready to make a real impact at scale, you're in the right place.

Proud to champion equality

At Job&Talent we value diversity and we're an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.