HR Operations Manager

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We’re looking for an experienced and forward-thinking People Manager to lead our HR Operations team at Giacom.

This is a key leadership role with the opportunity to modernise, streamline and transform how we deliver people services, helping to create a more scalable, efficient and digitally enabled function that enhances the employee experience across the business.

You’ll lead a team of People professionals while working closely with senior stakeholders to ensure our HR Operations function is commercially aligned, forward-thinking and built for growth.

This is a hybrid role with regular travel between our office locations to support team collaboration and stakeholder engagement.

What you'll be doing

• Lead the day-to-day delivery of People Operations, ensuring an efficient, high-quality and compliant service

• Act as the escalation point for complex employee relations matters, supporting managers and driving consistency in best practice

• Empower managers by improving understanding of people processes, policies and the employee lifecycle

• Use data, KPIs and insight to drive performance, inform decision-making and improve employee experience

• Drive continuous improvement across processes, systems and service delivery, identifying opportunities to simplify and increase efficiency

• Support the modernisation of the function through automation, HR systems development and scalable ways of working

• Ensure compliance with employment legislation, internal policies and audit/ISO standards

• Coach and develop a high-performing People Operations team

• Build strong stakeholder relationships to influence, challenge and drive positive change

Your Experience

• CIPD qualified (or equivalent experience)

• Strong experience managing, leading and developing operational HR / People functions

• In-depth knowledge of employee relations and employment legislation (including TUPE)

• Experience leading process improvement or transformation initiatives

• Confidence using data and insights to drive decisions

• Strong stakeholder management and influencing skills

• A proactive, solutions-focused approach with the ability to challenge and drive change

• Experience with HR systems / HRIS implementation or optimisation

What's in it for you?

• Hybrid working.

• Investment in your future career with a variety of learning and development opportunities.

• No dress code - embrace the freedom to bring your whole self to work.

• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!

• A pension plan for your future.

• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.