Business Administration Level 3 Apprentice

Summary

We are recruiting six Business Administration Level 3 Apprentices to join teams across Tendring District Council and play an important role in supporting services during a period of exciting change as we prepare for Local Government Reorganisation.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Thursday 8.45am to 5.15pm, Friday 8.45am to 4.45pm.

37 hours a week

Start date

Thursday 1 October 2026

Duration

1 year 3 months

Positions available

6

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Start your career with Tendring District Council - Business Administration Apprenticeships Level 3.

Could you be part of shaping the future of local government?

We are recruiting six Business Administration Level 3 Apprentices to join teams across Tendring District Council and play an important role in supporting services during a period of exciting change as we prepare for Local Government Reorganisation.

This is more than an administration role - it’s an opportunity to develop valuable skills, gain real workplace experience, and be part of projects that make a difference to our local community.

As an apprentice:

• You will work alongside experienced colleagues, learning how a council operates and developing skills in communication, organisation, digital systems, customer service, project support and problem solving
• You will help teams stay organised, support meetings and events, manage information, respond to enquiries, and contribute ideas to improve the way we work

One day you might be supporting a team meeting, the next helping prepare information for a project, responding to residents’ enquiries or improving a process that helps services run more efficiently.

You will be supported throughout your apprenticeship to achieve the Level 3 Business Administrator qualification, giving you a strong foundation for a future career in local government, business administration, project support, customer services, or many other professional roles.

What we are looking for:

We are looking for enthusiastic and motivated individuals who are keen to learn, develop and make a positive contribution. You may already have some work experience through employment, volunteering, school, college or other activities, and you will be able to demonstrate that you are organised, reliable and willing to take on new challenges.

You will ideally have:

• GCSEs (or equivalent) including English and maths at Grade 4/C or above
• Good communication and IT skills
• An interest in supporting people and improving services
• A positive attitude and willingness to learn
• Why choose an apprenticeship with Tendring District Council?

You will earn while you learn, gain a nationally recognised qualification and build skills that employers value. You will have the opportunity to work with different teams, meet new people and understand the wide range of services that support our communities every day.

Your journey starts here. Join us and help shape the future.

Where you'll work

Town Hall
Station Road
Clacton-on-Sea
Essex
CO15 1SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TENDRING DISTRICT COUNCIL

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Apprenticeship Standard at Level 3.

The Business Administrator Apprenticeship Standard at Level 3 combines the knowledge, skills and behaviours required of the standard and includes Functional Skills in maths and English if required. 

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12-18 months, with an additional 3 months for an externally assessed end point assessment. A maximum total of 21 months plus functional skills if required. Prior learning and experience will also be taken into consideration.

Further information on the standard can be viewed here -

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience