Business Administration Apprentice Level 3 - Export Department

Summary

Great forward-thinking, award-winning company to work for. Duties include, communicating with customers and suppliers via phone or email. IT duties using MS Office and bespoke software, data entry, taking enquiries and some general office administration duties.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday 8.30am - 5pm (1-hour for lunch)

40 hours a week

Start date

Monday 5 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• It is primarily a data input role with high attention to detail
• Using emails to liaise with customers and suppliers for various information needed
• Using telephone
• Using Microsoft teams for internal procedures and workflow
• Using Microsoft Office to complete varies administrative tasks
• Using in house company system - Boxtop which training would be provided on the job
• Using internet for shipping line portals to upload documents and free type into boxes the data from customers paperwork they have provided (raising the bill of lading)
• Checking work before submitting details into the carrier portal online
• Receiving a draft document to cross reference against what customer provided, and we entered to shipping line via their portal
• Sending document via email to customer for approval
• Receiving back from customer via email
• Approving document to supplier once customer approves or making changes with supplier if needed (all done via email)
• Checking shipping line portals online to see if a vessel has sailed - if a vessel is delayed advising a customer via email of the delay
• Using online systems to submit information where required
• Scanning in various documents to our in-house system

Where you'll work

2ND FLOOR WEST WING
CASTLEMILL
BURNT TREE
TIPTON
DY4 7UF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Apprenticeship Standard
• Functional skills in maths and English where applicable

More training information

Blended on/off the job training and location to be confirmed.

Requirements

Essential qualifications

GCSE in:

English & maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Confident Telephone Manor