Customer Service Advisor TRM

Customer Service Advisor – TRM (Total Resource Management)

Blisworth

Competitive Salary, Plus Pension, Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service)

Olleco are looking for a Customer Service Advisor to join our Total Resource Management division. This is an amazing opportunity to join our progressive renewables company, grow your career and make a positive environmental impact.

Olleco serves the UK’s food and hospitality industries, delivering circular economy solutions and helping our customers to operate more sustainably. Our Total Resource Management division encompasses all recyclable and residual waste streams giving a holistic view of the environmental impact of our customers.

Join the sustainability movement. You will be joining a team of over 1000 colleagues in multiple sites nationwide, serving over 50,000 customers. Working in a diverse and inclusive environment you will be fundamental in contributing to our Customer First and Health & Safety culture.

Why join us?

• You’ll have the opportunity to personally make a difference and deliver more benefits to the environment.
• We’re growing – which gives you the fantastic career opportunity to grow with us. 
• We will develop your career and we pride ourselves on promoting from within.

What we expect of each other:

• That each of us act like owners of this growing business.
• We collaborate to enable the business to be the best it can be – especially when it comes to safety and wellbeing!

Job Description

• Build strong rapport with our customers by consistently delivering excellent customer service.
• Respond to and resolve customer queries in a timely, professional and commercially conscious manner.
• Work with 3rd party suppliers to ensure service levels are maintained and issues are resolved.
• Input and maintain accurate data for all customer interactions. This includes contact information, general enquiries, missed lift notifications, courtesy calls and new orders.
• Adopt our first-fix approach by identifying potential issues and proactively create solutions to prevent problems in the future.
• Complete weekly administration of customer accounts including data entry and invoice queries.
• Build strong internal and external relationships.
• Support the TRM senior management team

Qualifications

• 2 years’ experience working within a customer service environment.
• Knowledge of the Waste Management Industry is preferred but not essential.
• Familiar with CRM systems.
• Attention to process and detail.
• Problem solving mentality.
• Ability to keep to strict deadlines
• Sound Microsoft Office skills particularly Excel, Word, and Outlook.
• Strong communication skills.
• Excellent administration and organisational skills
• GCSE English & Maths or equivalent

Additional Information

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.