Digital Application Support Apprentice

Carpenters Group are one of the UK’s leading providers of insurance and legal services. Their culture is what defines them as an organisation and has been built around their 4 core values: Professionalism, Teamwork, Quality and Respect.

Their diverse workforce delivers a professional but personable service to their clients, and they have fostered a culture built on this ethos which makes for an enjoyable place to work.

About the role

As a Digital Legal Support Apprentice, you'll play a vital role in helping clients through their personal injury claims journey. From managing case files and preparing legal documents to liaising with clients and supporting fee earners, you'll help keep our Legal Customer Service Team running smoothly while building valuable legal and digital skills.

Responsibilities

• Act as the first point of contact for clients and third parties, providing proactive communication to manage claims and respond to queries in a professional and timely manner.

• You will become a superuser in Visual files case management system where you will update and maintain client claim records ensuring data accuracy and compliance.

• Liaise with counsel and other legal representatives through Visual files to keep caseloads fully up to date and accessible to fee earners.

• Carry out accurate data entry tasks, using tools such as Microsoft Excel to capture, analyse, and maintain information that supports decision making across the business.

• Manage and schedule client and internal meetings using digital tools and platforms to ensure seamless coordination.

• Collaborate with business stakeholders to prepare and report data insights, providing valuable information to various departments to improve efficiency and client service.

• Manage the secure transfer and storage of digital files across shared drives, supporting seamless collaboration between teams and departments.

• Assist with the preparation of company wide communications and digital presentations.

• Use Microsoft Teams daily to communicate with colleagues, share information, and attend meetings, developing strong digital collaboration skills.

Desirable skills

• High level of accuracy and attention to detail.

• Enthusiastic and positive attitude with a general willingness to learn.

• Strong written and verbal skills.

• Good literacy and numeracy skills.

• Basic knowledge of MS Word and Excel.

• Customer focused and understanding the importance of excellent client care.

Working hours: 37.5 hours - Monday to Friday, 9am - 5:30pm.

Benefits

• 2 x volunteering days to support charitable initiatives.

• Medicash cash plan – claim back dental / physio / optical appointments.

• Active network of Wellbeing Champions – providing mental health support.

• Training and development opportunities.

• Funded social events to connect with your colleagues.

• Life assurance scheme (4 x salary).

• Pension scheme.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6, Level 7 or Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!