Transfers Officer

We're looking for a Transfers Officer to join FNZ's Investment Operations team in Edinburgh. In this role, you'll manage the end-to-end process of assets transferring on and off the FNZ platform, ensuring accuracy, compliance, and outstanding client service. What you'll be doing: You'll play a key role in making sure assets move efficiently and accurately, liaising with fund managers, brokers, and internal teams to deliver a seamless transfer experience. Your responsibilities will include:

• Managing all transfer processes via electronic and paper methods
• Transferring platform holdings in and out of FNZ custody on a daily basis
• Issuing stock transfer forms and working with electronic transfer solutions for re-registration
• Ensuring accounts held by FNZ (UK) Nominees Ltd reflect accurate transfer positions
• Investigating transfer requests and resolving client queries
• Liaising with counterparties to agree trade and settlement instructions
• Monitoring fund manager reports daily and taking action where needed
• Supporting inbound calls from corporate clients and plan managers
• Reporting team MI and supporting continuous process improvement
  Are you highly organised, detail-focused, and looking to grow your career in financial services operations? Do you enjoy problem-solving, working with data, and ensuring processes run smoothly?, You'll be proactive, accurate, and motivated to deliver a great service for our clients. Experience in financial services is beneficial but not essential - full training will be provided., Degree educated (or equivalent experience)
• Strong customer service background (retail, contact centre, or similar)
• Proficient in Excel and data analysis
• Excellent communication and interpersonal skills
• Able to work accurately and meet deadlines
• Strong attention to detail and problem-solving ability
• Knowledge of financial services and FCA regulations (desirable)
  FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with the world's leading financial institutions, with over US$2.5 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
• A collaborative, supportive, and motivating work environment
• Private health and life insurance, plus additional benefits
• Fully funded training and development opportunities
• Paid parental and volunteer leave
• Cycle-to-work scheme and wellbeing benefits
• Hybrid and flexible working options
• Opportunities for global mobility across FNZ offices worldwide