Facilities Assistant - Apprentice

Summary

As a Facilities Assistant- Apprentice at Goodwin, you will be at the heart of our operations, providing essential administrative and operational support to help ensure that our office runs smoothly and efficiently.  

Please note, applications will close on 3 July 2026.

Wage

£25,000 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.30am- 5.30pm.

35 hours a week

Start date

Wednesday 1 September 2027

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist with any facilities-related service issues ensuring they are resolved quickly and satisfactorily (and calling the relevant vendors or support services as needed) and taking responsibility for ensuring any ongoing matters are escalated
• Assist with all incoming requests via the facilities helpdesk, logging and tracking issues across the London office, escalating issues to the Facilities Coordinator or Senior Facilities Manager as appropriate
• Support updates to the London office Building Management System (BMS) to help maintain a comfortable and consistent temperature across the workspace
• Assist with scheduling and coordinating onsite maintenance teams and external contractors to carry out repairs and maintenance work
• Assist with London facilities related invoices via Chrome River. Liaising with Accounts Payable where necessary
  Assist with the onboarding and offboarding for all staff on OfficeSpace, Keynius locker system, and Ground Transportation Platforms (Uber, GETT Taxi, and Addison Lee) for the London office
• Assist the Facilities Coordinator, Senior Facilities Manager, and Senior Office Administrator to ensure the iNet pages for the London office are up to date and current
• Assist the Facilities Coordinator and Reception Team with the weekly London Office bulletin
• Assist with site health and safety, including acting as a First Aider and Fire Warden when required (full training will be provided)

Where you'll work

10-15 Newgate Street
London
EC1A 7AZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time
• This role will be a 17-month fixed term contract, based on the duration of the apprenticeship

Requirements

Essential qualifications

GCSE in:

• English (grade 9 - 4)
• Maths (grade 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative