Business Administration Apprentice

Summary

Support the Transport Manager with the daily planning, coordination, and administration of transport and logistics activities. This role will contribute to the efficient operation of the transport function by assisting with scheduling, documentation, communication, and general administrative tasks.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Pay scale from £15,600 - £24,784.50 dependant on previous expieriences

Training course

Business administrator (level 3)

Hours

Monday to Friday 7.30am - 4.00pm with a 1-hour lunch break

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To promote the highest Health & Safety standards to ensure a safe working environment
• To assist the Transport Manager plan/route deliveries to their geographical location in an efficient and cost-effective way
• To assist with Working Time Directive requirements and ensure driver infringements are monitored
• To assist with ensuring vehicles are serviced, inspected, and maintained regularly
• To assist in recording/reporting all damaged/returned loads
• To assist in the utilisation of Poundfield lorries where possible through further loads
• To assist with the recording/reporting of additional costs relating to waiting times, delays, and haulier issues
• To assist with issuing of POs and receipting in when necessary
• To ensure best customer service experience is provided to all customers
• To assist with keeping customers and Poundfield’s sales team up to date with any changes to delivers (late deliveries, changes in dates etc.)
• To assist with recording of transport holiday requests, sickness, and unauthorised absence
• To complete all duties to the best of your ability, meeting required deadlines
• To perform all other reasonable duties as requested by the Transport Manager
• To understand and be aware of the Company’s Quality Systems
• To always adhere to Company practices and procedures
• To develop sound working relationships with all personnel and departments of the Company
• To maintain the confidentiality of all Company information
• To ensure the promotion at all times of a professional Company and personal image

Where you'll work

GROVE FARM
CREETING ST PETER
IPSWICH
IP6 8QG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

W S TRAINING LTD.

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Requirements

Desirable qualifications

GCSE in:

• English (grade Level 4)
• Maths (grade Level 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience