Complaints & Consumer Duty Lead

Who We Are

SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange (SPNT). We have licenses to write Property & Casualty and Accident & Health insurance and reinsurance globally. Our offering and distribution capabilities are strengthened by a portfolio of strategic partnerships with Managing General Agents and program managers. With $3.8 billion total capital, SiriusPoint’s operating companies have a financial strength rating of A from AM Best, Fitch and S&P, and A3 from Moody’s.

Join Our Team  

We are looking for an experienced Complaints & Consumer Duty Lead to join SiriusPoint in London. This is a high-impact role responsible for shaping complaint management frameworks and ensuring compliance with UK Consumer Duty regulations across our business and Delegated Partners.

Your responsibilities will include:

• Lead complaints oversight, including data consolidation, reporting, and root cause analysis
• Build strong relationships with Delegated Partners and oversee complaint handling frameworks
• Deliver training and guidance on complaints management and Consumer Duty obligations
• Conduct audits and reviews to ensure compliance with FCA standards
• Perform Fair Value Assessments and evaluate customer outcomes
• Analyze Consumer Duty data and present insights to governance committees
• Support global compliance initiatives and projects

Your skills and abilities should include:

• 5+ years in Conduct Risk / Compliance within insurance
• Strong knowledge of FCA regulations, Consumer Duty, and DISP
• Experience leading complaints functions in regulated environments
• Background in Delegated Authority / MGA or Lloyd’s market preferred
• Strong stakeholder management and influencing skills
• Analytical mindset with ability to drive insight from data

Please find our EU/UK Job Applicant policy: Job-Applicants-Privacy-notice.pdf

United behind common goals

At SiriusPoint we work as one team across our global business, and we unite that team behind common goals, understanding the positive impact we can all make at SiriusPoint. We aim to retain and attract great people, knowing they can achieve a rewarding and enriching career.

Our Purpose is to provide security and resilience in an uncertain world.

Our Vision is to be recognized as a best-in-class underwriter utilizing deep risk capabilities to protect our customers. Blending our talent, expertise, and data to provide intelligent risk solutions.

Our culture is one of performance and accountability. Our people are our experts, and you will be empowered to apply your expertise in a supportive, collaborative and purposeful environment.

Our Values are at the heart of our business, and which guide everyday actions and decision making.

• Integrity: Integrity, respect and trust are our core principles
• Customer Focused: Our customers are the reason we exist
• Solution Driven: Creating solutions is our mindset
• Diversity: Diversity, inclusion and allyship make us stronger
• Collaboration: Collaboration drives outperformance

Why Should You Join SiriusPoint?
Our people are our experts, and from day one you will be empowered to apply your expertise in a supportive, collaborative, and purposeful environment. Our Values - Integrity, Customer Focused, Solution Driven, Diversity, and Collaboration - are at the heart of our business, and they guide our everyday actions and decision making. We also unite our global team behind common goals, ensuring you can make a meaningful impact.

We Achieve More Together
At SiriusPoint, we know that diversity, inclusion and allyship make us stronger. We value and are committed to supporting the unique voices, backgrounds, cultures, lifestyles, and contributions of the diverse global employee base that make up our business.

We know that a diverse and equitable culture, where all voices are included and heard, is critical to our success as an employer. We are committed to developing our DE&I strategy to ensure that SiriusPoint remains a supportive and empowering place of work.

We are unable to sponsor or take over sponsorship of an employment visa at this time.