Operations Manager

Are you a decisive operations leader who thrive in fast-moving logistics environments? Can you balance people leadership, customer relationships, and commercial performance? Ready to share culture, drive operational excellence, and lead change at scale?

Here at GXO, we’re seeking a high-performing

Operations Manager to join our Thrapston Primark site. You’ll be responsible for coordinating all aspects of the GXO Primark operation, ensuring the site delivers against

KPI’s, customer expectations, and budgeted costs, while embedding GXO values and a culture of continuous improvement. You’ll lead and manage operations and resources in a safe, compliant, and cost-effective manner, delivering excellent customer service, strong financial performance, and a positive, high-engagement workplace culture.

This is a full-time, permanent position. You will work ‘ any 5 from 7’, covering the hours of 09:00 till 17:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £62,000 per annum, and 31 days annual leave (inclusive of bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day

• Embed 6s, Gemba Walks, Rapid 8D, and other CI methodologies
• Ensure full compliance with GXO Health & Safety policies and standards, supporting the Road to Zero strategy
• Lead, coach, and develop Shift Managers and operational teams
• Analyse operational processes to identify inefficiencies, risks, and bottlenecks
• Build strong, positive employee relations, including absence, performance, succession, and development management

What you need to succeed at GXO

• Demonstrable experience within a fast-moving logistics or distribution environment
• Proven success in a similar operations leadership role, including P&L responsibility
• Strong track record of managing and developing customer relationships
• Outstanding people management and leadership skills
• Confident decision-maker with the ability to challenge the status quo

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.