Apprentice Repairs Administrator (Awaab’s Law)

Summary

As an Apprentice Repairs Administrator (Awaab's Law), you'll play an important role in supporting residents affected by damp and mould issues, helping to ensure repairs are managed efficiently, communication is clear, and residents receive the support they need.

Wage

£24,219 a year

Training course

Business administrator (level 3)

Hours

Monday - Friday 09:00am - 17:00pm.

35 hours a week

Start date

Thursday 10 December 2026

Duration

1 year 3 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support residents and operational teams throughout the repairs process, with a focus on damp and mould cases.
• Manage enquiries received via telephone, email and internal systems, ensuring residents receive timely responses and updates.
• Schedule appointments and coordinate activities to help progress repairs and inspections.
• Maintain accurate records, databases, case files and internal systems.
• Support the management of team inboxes and resident communications.
• Work closely with colleagues, contractors and stakeholders to help deliver an effective repairs service.
• Produce reports, update spreadsheets and assist with service performance monitoring.
• Help ensure residents are kept informed of progress and that expectations are managed effectively
• Develop your knowledge of housing services, repairs processes, customer service and compliance requirements.
• Build valuable skills in administration, coordination, stakeholder engagement and problem-solving. 

Where you'll work

45-47 Westminster Bridge Road,
London
SE1 7JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PEABODY TRUST

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will complete a variety of induction training to settle you in and then begin your Level 3 Business Administration Apprenticeship. If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.

Training will be scheduled in line with working pattern.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative