Aftersales Community Management Specialist

About the role

We are looking for a proactive Community Management Specialist to drive the growth and engagement of our UK user community through localized content, campaigns, and events. Working closely with cross-functional teams, you will help strengthen user relationships, enhance community experience, and support ongoing engagement and retention initiatives across the UK market.

Work location: Uxbridge, London

Main Tasks and responsibilities:

Community Growth & Engagement

• Develop and execute community growth strategies tailored to the UK market

• Drive user engagement through campaigns, discussions, and interactive content

• Identify and nurture key users (KOLs, active contributors, brand advocates)

Content Planning & Management

• Plan and publish high-quality, localized content (posts, topics, campaigns)

• Moderate user-generated content to ensure quality and compliance

• Identify trending topics and align content with user interests

Campaign & Event Execution

• Plan and execute online and offline campaigns (e.g., test drive events, meetups)

• Collaborate with marketing and after-sales teams to launch engagement initiatives

• Support offline activities such as vehicle showcases and community events

Data & Insights

• Monitor community performance metrics (engagement, retention, growth)

• Analyze user behavior and optimize content and operations strategies

• Provide regular reports and actionable insights

Skills, Qualifications, and Experience Required:

• Bachelor’s degree or above

• 3+ years experience in community operations, social media, or content marketing

• Strong understanding of digital platforms and user behavior (e.g., Instagram, TikTok, Facebook)

• Passion for automotive industry (EV knowledge is a plus)

• Excellent English communication and copywriting skills

• Strong sense of ownership and execution

• Strong understanding of the UK market, including local user behavior, culture, and digital trends

• Proven experience in localized community operations and user engagement strategies

We offer:

• Performance and experience based competitive remuneration

• 25 holidays + public holidays

• Scottish Widow workplace pension

• Private healthcare

• Commute allowance

• Salary sacrifice car scheme

• Department & company wide teambuilding events.

• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy