Aftersales Community Management Specialist
About the role
We are looking for a proactive Community Management Specialist to drive the growth and engagement of our UK user community through localized content, campaigns, and events. Working closely with cross-functional teams, you will help strengthen user relationships, enhance community experience, and support ongoing engagement and retention initiatives across the UK market.
Work location: Uxbridge, London
Main Tasks and responsibilities:
Community Growth & Engagement
Develop and execute community growth strategies tailored to the UK market
Drive user engagement through campaigns, discussions, and interactive content
Identify and nurture key users (KOLs, active contributors, brand advocates)
Content Planning & Management
Plan and publish high-quality, localized content (posts, topics, campaigns)
Moderate user-generated content to ensure quality and compliance
Identify trending topics and align content with user interests
Campaign & Event Execution
Plan and execute online and offline campaigns (e.g., test drive events, meetups)
Collaborate with marketing and after-sales teams to launch engagement initiatives
Support offline activities such as vehicle showcases and community events
Data & Insights
Monitor community performance metrics (engagement, retention, growth)
Analyze user behavior and optimize content and operations strategies
Provide regular reports and actionable insights
Skills, Qualifications, and Experience Required:
Bachelor’s degree or above
3+ years experience in community operations, social media, or content marketing
Strong understanding of digital platforms and user behavior (e.g., Instagram, TikTok, Facebook)
Passion for automotive industry (EV knowledge is a plus)
Excellent English communication and copywriting skills
Strong sense of ownership and execution
Strong understanding of the UK market, including local user behavior, culture, and digital trends
Proven experience in localized community operations and user engagement strategies
We offer:
Performance and experience based competitive remuneration
25 holidays + public holidays
Scottish Widow workplace pension
Private healthcare
Commute allowance
Salary sacrifice car scheme
Department & company wide teambuilding events.
An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy
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