Level 3 Business Administrator Apprenticeship

Summary

We are a busy and growing construction welding and fabrication firm
looking to recruit an apprentice business administrator to join our
team. This is a customer-facing role where you will be the first point of
contact for our clients, providing a professional and welcoming
experience.

Wage

£12,480 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday - Timings to be confirmed.

30 hours a week

Start date

Monday 14 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Roles and Responsibilities:

• Managing communications: Handling incoming phone calls,
  responding to general email enquiries, and greeting visitors
  professionally.
• Document and data management: Creating, formatting, and updating digital documents, spreadsheets, and presentations using Microsoft Office (Word, Excel, PowerPoint).
• Data entry and maintenance: Inputting accurately into company
  specific databases or CRM systems, ensuring compliance with data protection (GDPR) guidelines.
• Meeting organisation: Scheduling internal and external meetings,
  booking meeting rooms, sending calendar invites, and preparing
  agendas.
• Minuting: Attending team meetings to take clear, accurate minutes and distributing action points to attendees afterward.
• Office logistics: Maintaining office supplies, sorting incoming and
  outgoing post and filing digital or physical records.
• Project support: Assisting senior team members with ad-hoc
  administrative tasks, financial invoicing processes, or departmental projects as required.

Where you'll work

243 March Road
Coates, Whittlesey
Peterborough
PE7 2DE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST SUFFOLK COLLEGE

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working

Other requirements

This position will be hybrid so you will be required to come in to our office in Coates.