Retirement Living Regional Manager

Home Based, covering Bournemouth, Southampton, Botley and Gosport

We’re looking for an inspiring and values‑led Retirement Living Regional Manager to lead the delivery of high‑quality, customer‑centred retirement living services across a defined locality.

In this key leadership role, you’ll manage and motivate a team of customer‑facing colleagues to ensure our customers feel engaged, valued, and supported to live their best lives. You’ll champion excellent service delivery, compliance, value for money, and continuous improvement — always guided by our customer promise: “If it matters to our customers, it matters to us.”

You’ll also play a vital role in building strong partnerships within local communities, ensuring our retirement living services remain vibrant, inclusive, safe, and sustainable.

What you’ll be doing

• Lead, inspire and develop teams, fostering a high‑performance and customer‑focused culture

• Set clear objectives and take accountability for team performance, outcomes, and KPIs

• Oversee a geographically defined portfolio of retirement living services, ensuring high standards of housing management, compliance, and statutory requirements

• Use data and insight to identify opportunities for service improvement and inclusive community development

• Ensure service charges are transparent, fully recoverable, and compliant with regulations

• Champion health & safety, safeguarding, risk management, and business continuity planning

• Work collaboratively with internal colleagues and a wide range of external partners, including statutory services and community organisations

• Support innovative service design, co‑production with customers, and the effective use of technology

What we’re looking for

You’ll bring:

• Experience working in a similar housing, care, wellbeing, or community‑based environment

• Proven experience managing and developing teams, including performance management

• A strong track record of delivering against KPIs and driving continuous improvement

• Knowledge of safeguarding, relevant legislation, and best practice relating to older people

• Strong leadership, communication, and stakeholder management skills

• An analytical and creative approach to problem‑solving

• A commitment to equality, diversity, inclusion, and co‑produced services

• Knowledge of health and safety requirements and good practice

• The ability to manage multiple priorities and projects

• Confidence in producing clear reports and communicating recommendations

• Flexibility to work across the locality

Why join us?

You’ll be joining a passionate Retirement Living team that’s focused on making a real difference to people’s lives. This is a fantastic opportunity to shape services, influence positive change, and be part of an organisation that truly puts customers at the heart of everything it does.

Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.