- Gather and document business requirements across housing services.
- Work closely with Programme Managers to support delivery of improvement initiatives.
- Analyse existing processes and identify efficiencies and service enhancements.
- Facilitate workshops and stakeholder engagement sessions.
- Create process maps, business cases, and functional specifications.
- Support implementation of system and service changes.
- Track benefits realisation and programme outcomes.
- Ensure alignment with regulatory and service standards.
- Provide data analysis and reporting to support decision-making.
Vacancy posted 16 days ago
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