Urgent Care Staff Nurse

Job summary
The Band 5 Urgent Care Staff Nurse is to support the GPs, ANPs, Urgent Care Practitioners, Trainee Urgent Care Clinicians and HCAs in the assessment, treatment and onward care planning for all patients presenting to Milton Keynes Urgent Care Service (MKUCS).

Main duties of the job

• Initial assessment of patients attending MKUCS to navigate the patients to the most appropriate care, book in and complete NEWS2 and POPS scoring including those presenting with complex conditions
• Implementation of Planned Care as determined by the clinician overseeing patients care.
• To support the Clinicians in the management and treatment of sometimes complex clinical consultations.
• To work closely with our Health Care Assistants and support their work and treatments where required

About us
Milton Keynes Urgent Care Services (MKUCS) operates 365 days of the year 24 hours a day, 7 days a week. We provide walk-in services for minor ailments and injuries and out of hours GP services linked to the 111 service when local GP surgeries are closed.

Based on the campus of Milton Keynes Hospital Foundation Trust, we aim to provide high quality, integrated care to the population of Milton Keynes.

MKUCS is a Community Interest Company providing NHS services commissioned by the Milton Keynes Clinical Commissioning Group.

MKUCS is committed to safeguarding children and vulnerable adults.

Details
Date posted: 27 July 2026
Pay scheme: Agenda for Change
Band: Band 5
Salary: Depending on experience, Out of Hour Enhancements
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: U0094-26-0005
Job locations: Milton Keynes Univ Hospital Campus, Standing Way, Eaglestone, Milton Keynes, MK6 5NG

Job responsibilities
Clinical:

• Provide care in the clinical area as an effective member of the clinical team.
• Participate in the initial assessment of patients attending MKUCS to navigate the patients to the most appropriate care, book in and complete the NEWS2 and POPS scoring including those presenting with complex conditions.
• Establish a safe working environment for patients and staff and ensure that patient contact and dignity are compromised as little as possible.
• Take responsibility for a patient within an area of the department for example: wounds and treatments.
• Carry out wound closure by means of suture / steri-strip and gluing including infiltration of wounds and local anaesthetic.
• Act upon concerns regarding child and adult safeguarding within agreed protocols, trust policies and legislation.
• Maintain appropriate documentation profiles, care plans and electronic records.
• Participate in the care of critically ill/deteriorating patients.
• Perform venepuncture, ECGs, Urinalysis and other baseline examinations.
• Arrange, co-ordinate and participate in safe hospital transfer of patients, assessing, planning, implementing and evaluating care.
• Undertake daily checks of Urgent Care Centre equipment, and report any faults to relevant department or person.
• Treat all service users and carers with dignity and respect.
• Participate in all aspects of the 6 Cs process

Professional:

• Develop professionally through self-development extending own knowledge through the NMCs code of professional conduct and participate in research and learning projects ongoing in the department.
• Ensure all work is carried out in accordance to MKUCS and BLMK policies / procedures / standards / guidelines and protocols.
• Offer professional co-operation to medical / support staff in solving care related problems and carry out treatment as instructed to deliver quality care.
• Participate in the change process to meet future needs of the service.
• Assist in maintenance of stock levels of all clinical equipment, drugs and supplies and order as necessary.
• Contribute to the planning, implementation and evaluation within the trust essence of the care programme.
• Be aware of procedure for complaints from relatives, patients and staff and inform the line manager of any untoward incidents and participate in the clinical incident reporting process.
• Co-ordinate the arrival and departure of patients in accordance with local policy, incorporating escort of patients, where applicable.
• Actively seek to utilise all resources effectively
• Be responsible for delegation to Health Care Assistants and pre-registration students of duties in accordance with the individuals knowledge and experience. Give support to new starters in MKUCS

Clinical Governance
Communication

• Communicate with patients, visitors and colleagues by telephone, face to face, in writing or electronically to ensure the effective running of the service. This can be both complex and sensitive including children and patients with special needs.
• Provide support for patients / relatives in highly emotional distressed state including and patients with special needs.
• Provide information and advice of the follow up process.
• Provide safe and competent management of members of the public who may be violent, aggressive or under the influence of alcohol and drugs.
• Co-operate and communicate with members of the multi-disciplinary team and other agencies, sensitive information concerning a patients medical condition within the constraints of data protection.
• Participate in regular staff meetings, 1:1s and appraisals.
• Ensure that important information relating to the patients physical condition or which would affect the nursing care, is relayed to the appropriate personnel.
• Conducts self professionally and according to policy during distressing / emotional circumstances when dealing with patients, relatives and visitors.

Education and Development

• Attend mandatory training and reviews as per local policy.
• Participate in the development review process and achieve objectives
• Contribute to the development of the service
• Maintain Professional Portfolio
• Assist in the training, when required of new appointed staff nurses, pre-registration students and Health care assistants.
• Participate in training and teaching programmes.
• Be actively involved in appropriate groups and working parties to develop both professionally and individually and to meet service needs .
• Undertake the role of co-assessor/mentor to learners.
• Participate in clinical audit and trials.

General:

• Respect the confidentiality of all matters they may learn relating to their employment, other members of staff and to the general public / patients.
• Work within the policies and codes of conduct of the MKUCS and to comply with data protection and information governance requirements at all times.
• Work flexibly within their capabilities and professional boundaries for the benefit of the service including carrying out other relevant duties delegated by the nurse management team

Health and Safety

• To comply with safety policies, procedures and guidelines for self and others.
• To refrain from the wilful misuse of interference with equipment provided in the interest of Health and Safety.
• To report as soon as it practically possible any hazards or defects.
• To report as soon as it practically possible accidents or untoward incidents and to ensure appropriate incident reporting documentation is completed.
• Be actively involved as an appropriate departmental representative.

Person Specification
Qualifications
Essential

• 1st Level Registered Nurse

Desirable

• Qualification in teaching and assessing/mentor supervision
• BLS/ILS/PILS or able
• Venepuncture

Computer Skills
Essential

• Experience in the use of computer e.g System One, word processing skills/ keyboard skills

Desirable

• Experience of basic nurse triage computer skills
• Experience of computer medical record keeping

Interpersonal Skills
Essential

• Flexible to the needs of the service, including rotation to night duty, weekends and bank holidays
• Ability to adapt to the changing needs of the service
• Friendly caring manner demonstrate ability in dealing sympathetically and sensitively with people
• Proven ability to work in a team and be supportive of team members
• Ability to handle conflict

Desirable

• Ability to generate ideas and translate into practice

Work Skills
Essential

• A high standard of accuracy, literacy and numeracy skill
• Ability to manage care for a group of patients and prioritise workload
• Confidence in dealing with people both over the telephone and face to face
• Ability to understand, absorb and comply with detailed procedures
• Able to manage more than one task at once

Knowledge
Essential

• Knowledge of professional issues
• Evidence of being up to date with current best practice
• Evidence of CPD
• Able to take on board new ideas, skills and knowledge
• Able to manage priorities under pressure
• Able to use own initiative and work without close supervision within agreed protocols
• Proven ability to keep information confidential

Desirable

• Knowledge of audit and clinical supervision
• Actively seeks to develop own knowledge, skills and ability

Experience
Essential

• Newly Qualified will be considered

Desirable

• Minimum 6 months post registration experience in A&E, urgent care, primary care

Communication Skills
Essential

• Excellent written and verbal communication skills
• Effective listening skills
• The ability to maintain accurate clinical records

Desirable

• Innovative

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration. For further information please see NHS Careers website.